Tommy's Express Car WashReviews of tommys-express.com

Worst place ever my car was damaged the mirrors where torn off by the machine the general manager by the name of Jose Vazquez is literally the worst person to manage this place very unprofessional he asked me multiple times to go get him an estimate to waste my time never answered calls or texts after he gave me his number and it showed that he read them he gave me his personal email instead of a company email so that his company doesn’t see the conversations and excuses he says time and time again when I went in person he would run upstairs and tell his associates to give me an excuse as to why he could not meet with me he lied time and time again the car was not fixed and he terminated my monthly subscription on his own will when I asked anyone else from Tommy’s express corporation they said that he should not of gave me his information but per policy states that contact from any Tommy’s associate should be through company email he also stated to me that aftermarket parts are not covered no matter what per his “policy” yet Tommy express corporate office stated they cover any damages occurring to the car if it was truly from Tommy’s express car wash be very weary of this location and at the shady general manager JOSE VAZQUEZ.

Horrible experience. Machines broke my side view mirror off of my truck. They took my information down and said I would need to speak with the manager. Fine. Spoke with said manager and he insists it is my fault. I explained a little care and employees actually following procedure would have prevented this. I am not an expert on how their setup works. Now, its my problem unapologetically. There was no listening to reason. BEWARE.

The integrity of your vehicle will be compromised. The new Suburban I purchased exhibits numerous scratches on both sides. Had I taken the time to review feedback beforehand, this unfortunate outcome could have been avoided.

Our Tommy Express in the Rockford/Loves Park IL area opened in late 2023. Was happy to learn that monthly programs were offered at a flat rate. The idea of cleaning salt off the body and under body at least once a week through the winter months is a big deal in northern states. The APP lane is a really good idea, pull to the gate, the license plate reader recognizes your a paid monthly member then up goes the gate. From there it's off to the wash tunnel. A couple minor start-up problems were experienced early on but those seem to be history. Was thinking I'd only do this through the winter but it's working so well I'll certainly continue on through the year.

I have had their membership (Alamo Ranch location) for nearly a year. Early on the machine snapped my entire rear windshield wiper off. The owner was nice and paid for the repair and gave me a coupon code for a free month. The second time it happened he had his minion deal with it and all she offered was to fix it with a spare part they had at the location. Why do you keep spare windshield wiper parts that fit my car and also NO I’m not trusting you to repair my car. After some back and forth with the minion who was rude I opted to cancel since all they offered for a broken windshield wiper so a spare part in the bottom of the desk drawer. Too bad they treat their members this way. I also had the highest package. I asked many in my community fb group and they had similar experiences of damages. Not a good business model.

I like the fact that miss cyann took the time to ask about my car wash after it was done,to make sure I was happy. Told her I will come again.

We went to Tommy’s express car wash in Largo,Florida Quone was the person who helped us today and he was the most energetic,kind and helpful person. Everyone should strive to act like him and he was truly a very big help, we will definitely be revisiting.

El día 01/08/2024, a las 6:31 pm . fui victima de acto xenofobico (burlado) por parte del Manager Joe , y sus compañeros de trabajo (teniendo personal que habla Inglés en la sede se burlaron de mi persona ) de la Sede ubicada en Florida 2980 John young pkwy, kissimmee , FL 34741 . Tengo video para soportar esta denuncia . Mi Nombre : es José Martínez cel : +1 407-4444026