Glen C.
Clearcoat Damaged by Tommy's Express Car Wash
I would give a zero if possible. Tommy's Express car wash on N. Ridge Rd. damaged my one-month-old car's paint job. There is an excess of over 50 places on the hood, roof and trunk where some type of foreign substance, which was creamy yellow in color, damaged the paint. Once I saw the substance, I rushed home and immediately wiped it off with a wet shammy, but I was too late. The damage was done. I took the car back and Tommy's is trying to tell me that there was already a substance on my car before I went through the car wash, which is simply not true. Even if it were true, why was there a noticeable creamy substance after I went through the wash? And how is that the damage is only where there was a yellow substance sitting on my car? Tommy's is refusing to pay a dime. I did get my membership fee back, but big deal! If I have to get a new paint job, which is a distinct possibility, it will cost me thousands. I just hope the defects can be buffed out! Interestingly enough, there is another review from 5/1/23 by Mark P. where the exact same problem is described. He too got no satisfaction. If you value your car's paint job, which I am guessing most people do, find somewhere else to go.