TobaccostockReviews of tobaccostock.com

The response to my concerns was informative, and done in a kind way.

I have ordered from Tabacco Stock each month for over a year now. I quit using my previous organization because their dedication to customer service was not acceptable to me. I order from Tabacco Stock, and will continue to do so, because their customer service is above average. Thank you Tabacco Stock.

The tubes show up completely mangled....unusable.

Been ordering for years now. Made a mistake when selecting my "tubes" online. Ordered regular size instead of my normal 100's. Called and customer service was excellent. They made the correction needed. Have contacted them a few times and they are always helpful. Great Company that stands behind their products!

Lack of customer service skills they do not want their insurance that they make you pay for it in case something goes wrong with the product? The person you email is the same person you talk to on the phone if you do get someone to answer if you ask for a supervisor or a manager over there, the only thing she would do is put you on hold for 30 minutes and finally come back to the phone and say the supervisor is busy. Plus, they will charge your card even though the billing address does not match. And whom ever I talked to was extremely rude

Tobacco stock charged my card with the wrong billing address and I didn’t authorize this company is a fraud now they won’t give me my money back if I could I would give a zero

Your customer service is terrible, blaming the customer for lost, damaged, or stolen order. The protection policy is a joke!!! This is my 1st problem with the company & I will never use tobacco stock again!! Blaming the customer is blind, stupid and dumb isn't good Business at all. The so called protection policy is a small cost for a reason, because by the time that they company does do something it's faster to buy from a different company and receive it too!! So far no action has been made to resend my my order!

always very fast, and never delivery issues .Thanks !!!!