Tobacco General Reviews | Read Customer Reviews of tobaccogeneral.com

Tobacco General Reviews | Read Customer Reviews of tobaccogeneral.com

Tobacco General reviews

102 approved reviews, newest moderated first

Brandi B.
Oct 7, 2026
First order there was a mistake with…
First order there was a mistake with the order but the second order came in with exactly everything correct!!
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Jon
Oct 5, 2026
this appears to be some sort of AI…
this appears to be some sort of AI scam. I ordered Pipe tobacco. Received an email with an order number and a tracking link. The tracking link appeared to show progress through shipping via USPS but no tracking number. It showed the package as having been delivered but I never received it. I called the Customer Service line three times and each time, after 20 minutes, was disconnected, All three times... update 10/06/2026 this is resolved. the product showed up in my mailbox today.
Response from Tobacco GeneralOct 5, 2026
10/05/26 We would like to investigate this issue for you. We are not an AI scam. If you are in email contact with us, please continue to communicate with us. If not, please email our customer service at [email protected] for further assistance. 10/06/26 You left one voicemail, which we received and acknowledged. We then responded to you by email. Once you confirmed that the package had not been delivered, we contacted USPS to open an investigation into the shipment. We are glad to hear that your order has now arrived safely. However, once the package was in USPS’s possession, the delivery was handled by the carrier, and we took the appropriate steps on our end to assist you when you reported that the package was missing. The review was posted within approximately one hour of contacting us, before we had an opportunity to complete the investigation with USPS.
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Janice U.
Sep 28, 2026
Fine delivered just like you said…would…
Fine delivered just like you said…would like a sample pack of mild tobaccos for my sis to try, in case she would like to change brands/flavors (yes she is 75 yr old and been smoking since 13 yr old) do you offer that? No menthol types…i order for her, she is home bound…thanks
Response from Tobacco GeneralOct 6, 2026
Thank you for your review! We’re glad everything was delivered as expected. We appreciate your business and hope your sister enjoys her tobacco as well! At this time, we do not offer sample packs, but we appreciate the suggestion.
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Kory S.
Sep 15, 2026
Fast delivery.
Fast delivery.
Response from Tobacco GeneralOct 6, 2026
Thank you for your review! We’re glad to hear your order arrived quickly. We truly appreciate your business!
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Brenda H.
Sep 2, 2026
Hernandez …
What a awesome company and always helping me with my order I'm so pleased
Response from Tobacco GeneralOct 6, 2026
Thank you so much for the wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our team. We truly appreciate your business and are always happy to help!
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Kristie B.
Sep 1, 2026
2nd Order
I didn't receive my first order but the order did arrive at my address. I'm not sure if it was porch pirates or what since I was at work when it arrived and I didn't have a ring camera since just moving to the residence. Tobacco General was very quick to resend the order and I did receive it.
Response from Tobacco GeneralOct 6, 2026
Thank you for taking the time to share your experience! We’re glad we were able to get your replacement order to you quickly and that you received it safely. We truly appreciate your business and the opportunity to make things right!
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Jose
Aug 28, 2026
Every order come as expected and the…
Every order come as expected and the prices are good i will be using them for a long time
Response from Tobacco GeneralOct 6, 2026
Thank you for the wonderful review! We’re glad to hear your orders consistently arrive as expected and that you’re happy with our prices. We truly appreciate your continued business and look forward to serving you for many years to come!
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Donna V.
Jul 31, 2026
I contacted y’all when my package was…
I contacted y’all when my package was listed as delivered and it wasn’t it my mailbox. I was notified within the hour that my package was left in the postal box. I then found out that my mailman didn’t leave me a key for access. Your customer service was extremely efficient and response time was outstanding!
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