customer
I placed an order on July 25 no updates…
I placed an order on July 25 no updates for a week. Then finally a message saying out of stock. They contacted me 2 days later to tell me I had to change order then I did Then they said they found some at another location. They Then sent my order out and finally received it 13 days later. I've ordered from them for over a year now and never had a problem like this before. I think they could of better communication with me. Ps.. why did guys change from ups to usps it's 10 times slower. They could of least gave me a discount or a coupon for the inconveniences I think
Response from TobaccostockOct 27, 2025
We’re sorry for the slight inconvenience. We always do our best to stay on top of reaching out, and I see that we contacted you during a business day, which falls within our regular hours. As you were still interested in the same item, it became available at one of our other warehouses, so we shipped your order from a different location. We apologize that your order wasn’t processed at the exact time you expected, but we did our best to communicate with you within our promised timeframe and ensure the correct product was shipped. In the future, please feel free to reach out to our Customer Service team regarding carrier options—we’ll be happy to assist. Thank you for your understanding!


