Lamar B.
Order was lost during shipping
Order was lost during shipping. The company is making me wait for a refund until USPS refunds them. From now on I will buy local it may cost a little more but I won't have to buy twice.
Response from Tobacco GeneralDec 22, 2025
We’re truly sorry for the frustration this situation caused and understand how disappointing it is when an order doesn’t arrive as expected. When a package is delayed or potentially lost, USPS requires that an investigation be completed before it can be officially classified as lost. Unfortunately, there is always a possibility that the package may still be located and delivered, which is why we’re required to wait for USPS to conclude their investigation before issuing a refund or reshipment. While we understand the urgency and the inconvenience this causes, we’re unable to bypass this procedure. Once the investigation is completed, we do everything we can to ensure our customers receive either a replacement or a refund as quickly as possible. We appreciate the time you took to share your experience and regret that this one did not meet your expectations.