Tobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!
Tobacco General (tobaccogeneral.com) has 102 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
tobaccogeneral.com
Website
tobaccogeneral.com
Category
Smoking & Tobacco
Location
Anchorage, Alaska
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 20% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I've been ordering from Tobacco General for over 10 years. There have been a couple of issues with my orders, but they were both solved IMMEDIATELY once I alerted their customer service. Couldn't be happier!
VC
VC
great communication and customer service
great communication and customer service
RO
Ron
They lie
They lie. Tell your first in line for 20 minutes and then hang up on you. They got 123.23 from me and will not respond. This place is a damn crooked pack of thieves. NEVER AGAIN !!!!!!!!!!!
Response from Tobacco GeneralJan 27, 2026
Ron, we have attempted to contact you multiple times via email regarding the required verification. Please ensure our messages are not being filtered into your Spam or Promotions folder.
We are requesting additional documentation to proceed, which requires photos to be attached via email. Without receiving those images, we’re unable to move forward with assistance.
If the requested verification is not provided within the required timeframe, the order will be canceled and refunded in accordance with our policy. This process is in place to protect both our customers and our business.
We are happy to assist as soon as the verification is completed.
SA
Sandra
I was pleased with my order so I wanted…
I was pleased with my order so I wanted to leave a review. My store was out of Cheyenne cigars so I found you guys online and placed my first order. I ordered Friday and got it Tuesday, super fast and convenient. Also cigs were 2,50 bucks cheaper per carton than in my store.
Response from Tobacco GeneralJan 27, 2026
We’re happy to hear you were able to save compared to your local pricing. Thanks again for giving us a try, and we look forward to serving you again in the future!
MS
Mike S.
Outstanding service as always
Outstanding service as always! I made a mistake with my order but they were able to fix it properly before it shipped saving me time and money. Truly appreciated!!
Response from Tobacco GeneralJan 27, 2026
Thank you for your kind words, we always strive to help customers when things go wrong. Glad to hear that we were able to assist you!
KS
KDianne S.
Blacklisted by Tobacco General
Being a solid Tobacco General customer for 10 years, I placed an order in June 2025. I attempted to phone and email TG the morning of June 30, before the order shipped, per TG's policy, as the order needed to be changed from king tubes to 100 tubes. Sadly, Tobacco General did not answer my call or respond to my email change order. Per the TG order status sent that morning, TG still had the order, which had no tracking assigned. Due to no response to my email and phone call, in good faith I initiated a dispute through PayPal on June 30. Once a dispute is initiated with Pay Pal, communication between the buyer and seller is to be handled through the Pay Pal Resolution Center. Tobacco General did not work through PayPal. Instead, following a PayPal notification TG emailed me privately on July 1, saying the order shipped 12:55PM on June 30 and discussed options. I advised TG to now work through Pay Pal. Checking Tobacco General's Order Status information it showed the order was pending acceptance at 2:44PM and accepted for shipment at 12:12AM July 1. Clearly there is a miscommunication between the Tobacco General order status information and Tobacco Gereral's report of shipping. This, nor a dispute constitues bad faith on my part. Regardless, the question remains...why didn't Tobacco General respond from the get go? Tobacco General has now blacklisted me and shared this with other tobacco companies who are denying my orders. I reached out via email to Tobacco General, and like before Tobacco General did not respond to my request to be removed from the shared blacklist. Certainy TG has a right to not work with a me as a customer for any reason or no reason. Tobacco General does not have a right to share false information publicly on Trust Pilot, or through a shared Blacklist that has harmed me. TG did not respond at the time of my request. My dispute was made in good faith, due to no communication from TG. My dispute was not made in bad faith following TG July 1 response that *should* have gone through the Pay Pal Resoution Center. TG did not work through the Pay Pal Resolution Center. TG did not respond to any resolution offered up through Pay Pal, all of which is evidenced by our shared documentation archives. There was no chargeback to TG. I paid the order in full. Interestingly, as TG updates here, and via various emails, their story changes. I am requesting Tobacco General stop, and correct the information.
Response from Tobacco GeneralJan 5, 2026
We clearly explained the available options to you at the time of your request. This can be shown by looking in your order timeline, not based off of when USPS had scanned it. We had physically attempted to locate your package in the warehouse and unfortunately were unable to retrieve it to complete your request. Unfortunately, you contacted us after the order had already been fulfilled and shipped, at which point we were unable to modify or change the product size. This limitation was communicated to you via email. We did not receive a response from you and you responded to us only stating to respond through a Paypal case. In reaction to this, you had filed a chargeback in bad faith.
Our store has all policies listed, including our FAQ which states" Can I cancel or change my order? You can only change or cancel a placed order if it has not shipped out. Please contact [email protected] to initiate the request or use the order form below. We must have the request in writing."
As a result of the dispute and the handling of this case, your account has been permanently restricted from placing future orders. This decision is final and will not be reversed, regardless of the reason cited for the dispute.
01/06/2025:
You emailed us regarding this issue at 1:35 PM CST. At that point, you had already forwarded the shipping confirmation email, which confirms that the order had already shipped, as this email is not generated until tracking is assigned.
For clarity:
The shipping confirmation was sent to you at 11:56 PM your local time, which corresponds to 12:56 PM CST.
This confirms the order was already fulfilled and in transit before you contacted us. It was on a truck going to USPS by that point already. We cannot ask the truck to turn around and drop off 1 package. This is why the pending acceptance was at a later time.
Despite this, we still attempted to work with you toward a reasonable resolution. Unfortunately, you continued to dispute the situation rather than engage with the options provided.
We strongly recommend that all customers carefully review their orders both before and immediately after placing them to ensure accuracy. While mistakes can happen—we are human, and so are our customers—we do make good-faith efforts to assist when possible. In this case, the solution offered was declined.
Additionally, no attempt was made on your end to return the incorrectly ordered items. This indicates a refusal to participate in the resolution process while placing full responsibility on us, despite our efforts to assist within the limits of our policies.
At this point, the matter is considered fully addressed. Further correspondence on this issue will not change the outcome.
DS
DEBRA S.
I made a mistake on my order and the…
I made a mistake on my order and the did a great job fixing it for me.
Response from Tobacco GeneralJan 5, 2026
Thank you so much for your kind words! We’re glad we were able to quickly fix the issue for you. We truly appreciate your support and look forward to helping you again in the future should you need assistance again.
