Tax Network USAReviews of tnusa.com

Absolutely horrible experience. They had the case for over a year, charged an exorbitant amount of money and did nothing for us. We had no less than 5 case managers (seems they have a high turnover). Communication is non existent. We provided everything they asked for and would not hear from them for months until we asked what is going on. We’d have to make an appointment for a phone call to find out the status of our case and would be told “no news is good news”. We ended the business relationship when we were told the IRS offered a payment twice what we had before signing on with Tax Network USA. These guys are bottom feeders, stay far away. We posted a negative review several months ago and got a threatening call from them so we took it down. This review stays up. Don’t waste your money or your time. They also asked for 5 star Google reviews and a video testimonial before they did anything so I would be very skeptical of the 5 star reviews. We have had to hire an attorney to fix the mess they created and will be filing a complaint with the IRS and a lawsuit to recover what was paid to them.

I am writing to formally address my dissatisfaction with the services provided by Tax Network USA and to request a refund for the fees I have paid this company. I began working with Tax Network in 2023. After an initial period of payments, I had to pause services due to financial constraints, and nothing was done. Unfortunately, desperate for relief, on March 24, 2025, I rehired them with a payment of $1,800, followed by monthly charges of $250. I have paid them a total of $4,000, yet no competent work has been performed on my behalf whatsoever. I was contacted by Aaron on Christmas Eve 2025 and was told that an additional $3,500 was required, including an immediate $500 payment. On top of the 2000, I still owed them. Despite making that payment, I still received no results. So I stopped payments and tried to recover my loss from the bank to no avail. I sent them 150+ pages of IRS documents, tax return information, deductions, and everything necessary to complete the proper tax returns. Instead, I received a child's interpretation of my returns, claiming I owed five figures, absolutely preposterous. Furthermore, I received five tax returns that they sent to me, which contained no deductions and inaccurately claimed that I owed the IRS a five-figure balance. I had identity theft in 2023 that was extremely important but never addressed, and is still very serious to this day. I continue getting letters from the IRS demanding payment because of their incompetence, and I am still suffering today. In conclusion, do not use this company under any circumstances; they will steal your money and give you nothing in return. I demand a full refund. Send me a check. I don’t trust you with a debit card. I am thoroughly disgusted with this company.

we have given them $63,000 and our case has been with them for over two years, they have done zero for this money, all the promises to reduce your debt to the IRS are complete baloney. They never do anything, they never contact us and when we do contact them, they never call you back or they book appointments with you and then don't turn up for them, they have made our situation far worse than it was to start with as we now owe a further two years in interest. They do not give you one point of contact, so each time you call you speak to a different person, who tells you they are near to a resolution. This is totally untrue. I wish I had given the IRS the $63,000 I gave them and just tried to sort a resolution out with the IRS myself. Please don't trust them, they will just take your money and do nothing. We are going to have to call the IRS ourselves and see what we can arrange. There is no chance of getting any of our money back from TNUSA as they just say it was all used for billable hours. Total garbage but we can't prove they are lying. I am writing this to warn others not to even consider dealing with these criminals

Did nothing for me but made me do a lot of scans and paperwork for nothing. They couldn't help me but took my money fast enough with empty promises left behind. Maybe they could help, but take the money they want and put it towards your taxes. Ha, that's what i should have done ...

Almost 4 years and $14,000 and all they did was file 4 years of back taxes. Totally incompetent. I had at least 6 different case workers. I couldn't even talk to them unless a made an appointment ( usually a week out) with 2 very rude receptionists threatening to hang up on me when I expressed my frustration with this company. I originally hired them to negotiate my 2018 taxes due to capital gains and file 4 years of back taxes where I didn't owe any money for 2019-2022 in April of 2022 at a cost of $3,800. I got a new credit card to pay off what I owed the IRS in 2023. Tax Network USA legal team called me and said the IRS was going to put a huge lien on my property and they needed $20,000 to save me from that happening and needed to be done the next day. I said a didn't have it and my credit limit was $10,000. They took that plus $200 from another credit card and not 1 peep or piece of paper or communication from them after that. Crickets. I continued calling. Linsey Green was my 4th or 5th case worker. She was somewhat helpful in getting my 2021 and 2022 taxes filed. Tax accountant used by Tax Network USA who signed my 2022 taxes did my 2023 taxes for free apologizing for my case taking so long. Next call I made. I had a new case worker: Thomas Bruce. Not helpful. Telling me to trust him and that He wanted to get my case finished. Still nothing. Had someone else do my taxes for 2024 due to their incompetence obviously. They were filed in September 2025. Talked to Thomas Bruce. He said they have not showed up as filed. Really! That was several months back and forth by email/text. Then I get an email Thomas sent saying it was completed by their legal department and I needed to sign it. I told him it was not completed and lacked some income data. He requested the closing amounts for 2 small saving accounts for 2025 which I sent him in 2 days after that. That was Jan/Feb of 2025. Since then, not a peep. Issue still not resolved. This company's behavior is borderline criminal. Find another accountant.

I saw an ad on a media outlet and called for a free consultation. The gentelman listened to my tax problem,assured me that my situation was an easy fix since I had court documents stating I wasn’t liable, and they’d put someone on it ASAP. I paid $3250, signed engagement papers with their company and essentially played phone tag for a couple of months and continued to receive notices from the IRS on the matter. Taxnetwork USA never made any effort on my behalf other than the initial intake. My husband wrote a review about Taxnetwork USA stating our dissatisfaction with their lack of service. Upon that review hitting their radar, I received a message from a management specialist. She said I could sign a termination agreement and they would return less than half of my payment in 3-5 days. After a month I reached out again and she said she couldn’t find it, but in the meantime, she’d send me another one and that my husband needed to remove his poor review. I responded that so far, his review still held true. That their company has no follow through. Since then she has ghosted me completely. Even though I have a printed copy of the signed termination agreement and all her emails that prove this review is more than accurate. Please Never Use This Company. They will take your money- and they do not care!

Coming out of the gate they are attentive compassionate and reassuring they are working for you. As soon as you get financed to pay their fees you rarely hear from them. After sending in my documentation over a year ago I have no idea what I’m still paying for or what they negotiated. I never received any type of statement via the mail that said this is what the irs says you owe and this is what we negotiated. No clear explanation of how they were able to reduce my tax debt. I don’t even know if they reduced my debt based on lack of any information. Instead I got an email that says the irs answered and lifted penalties for 2023 but haven’t answered for 2013 and 2017 but we negotiated a payment plan of $266 a month. No one asked if that amount was doable so I’m set up to fail on paying each month. And what is the payment plan for 2023 or all 3 years? Nothing is clear. When I called today I was told we closed yoor account in November so you’ll have to log into the irs website to see what you owe. How is it possible they haven’t answered 2 years of my taxes and you’ve closed my case. I paid $3000 on a finance plan for years 2013 and 2017 to help find out what I owe and why and how to resolve it. Then paid an additional $350 for the to do my 2023 easy form taxes and negotiate the penalties. Seems they only did the 2023 so I wasted $3000.

I was three years behind three years on my taxes and owed a significate amount of money. Tax Network USA got me back on track and saved me thousands in the process. I am very pleased with the service I received and would definitely recommend them to anyone who needs help getting their taxes straight!