Tax Network USAReviews of tnusa.com

Can't believe how awful this company is. I had tried multiple times through email to get an update. No reply. I set up an appointment through their automated system - my caseworker missed the appointment. No call, no email. I submit a complaint form. I got a response that they set up an appointment for me - I did not want an appointment. I wanted an email to update me with what the situation was. Up to now, I have resolved half of the issue on my own. Yet I am still paying them. I wind up with an appointment booked for my evening, their after lunch. As I live in a different country, I put my phone on (2) hours ahead of the appointment time. Guess what? I missed the call. Apparently, the caseworker will call you when it suits them. They won't look at your notes. They don't take notice of you asking them to be mindful of you living in another country - that makes no difference. So I tried to call them back, as they say - call them back. I don't get them, I get their AI assistant who is unhelpful. I call back, and I get a live person. All he can do is message my caseworker. Do I think I will get a call back? No. Next step? Stop payment. Maybe I will get an AI assistant to deal with them. I was told - you spoke with them in June. It's August. I had no real update in June and chasing since then - no real update. If you want someone to help you - find another company. This one will give you the run around.

This company Tax Network USA from the original salesman new I had a tax issue with IRS & FTB, I was sold a bill of goods that never was acted on, I was told that I should stop paying my payment plans with both agencies, in doing so it irritated my relationship with both IRS & FTB and costing me additional penalties and interest. This Tax Network USA told me I needed to pay $31,000 to them. This was way more than I could afford, The IRS & FTB still came after me an levied my bank accounts. Then This Tax Network USA told me I needed to get an additional $13,000 loan with interest to pay for more of nothing!!!!!! These people are a clearing house of taking peoples hard earned money, with zero results. Then last week the rep I talked to said they don't do book keeping???? What the HELL! I was told they were CPA's. I spent 4 hours on the phone this week and got my IRS & FTB payment agreements re established myself...(That did not cost me $42,000) DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU LIKE THROWING MONEY IN THE TRASH. WARNING!!!! SCAM!!!

The IRS sent me a letter last year saying I owed them, so I paid it last year after the second notice, so I wouldn't get crosswise with IRS. I looked at the IRS notice and tried to get a hold of IRS through calls and letters. Went to tax Network in January, 2026. That was recommended by Candace Owens podcast. They took my money and I did get my money refunded from IRS. I filled out their questionnaire. In that form what I really needed was financial planning , since my husband would be turning 73 this year he would be required to take the RMD from his retirement account. I tried to set up an appointment with the person I worked with,but that didn't work.Tried the 855 225-1040 to set up appointment, which directs you to the internet, but it didn't recognize my email or my account # with them. I tried email and calling the account department. I went to the Financial planning part of the site but I didn't want 30 or more texts sent to me. All I was trying to get was some help. August 3,2026 I am updating my review. I talked with the quality assurance person, and I am hopeful that I will get the help I need. I am talking with them tomorrow. August 5,2026 Assigned new case manager, and talked with him. Need to send him more information, I am hopeful that I will get the help I need.

I have been trying to resolve my tax liability for almost 2 years. During that time, I have had more than 5 representatives. Every time I get a new one, I have to provide financials all over again. It seems that is all I do. Last one went on sick leave, supposedly, and I did not hear from her for over 3 months. No one bothered to reach out to me to let me know I had a new case manager. Now, I am trying to reach out to my new case manager, but you can't speak to a human. They have chatbots. You have to go to a special portal to make a phone appointment, but there is no way to set up appointment because we have to enter password, which I never created one to begin with and I can't reset password because it says my email is incorrect. This is getting to be so stressful. I regret calling this company. They totally don't care to resolve cases and I think they are hoping we just get tired and go away. I have spent over $5k already to speak to unprofessional lackeys and never speak to any lead attorneys that are supposed to be handling my account.

Be very careful with this company. Before they did anything for me I canceled wanting to get my money back. I disputed the charge but they made up documents and claimed they completed my taxes. They did nothing and stole my money. I have contacted my lawyer and would rather give my lawyer the money than give it to these THIEVES. BEWARE, BEWARE. BEWARE Now they forged my signature on documents so my credit card company posted a chargeback. Now I will have to pay this criminal company and then try another way of getting my money back. Please stay clean of this criminal company.

Tax Network USA was a major disappointment. I like to listen to people I trust and hearing the advertisements on Rumble with Salty Cracker and Steve Bannon and such. I learned the very hard way that it is just an advertising gimmick. The combined ineptitude and lack of follow through and communication is almost beyond parody. The times that I attempted to reach out and communicate with my "case manager" via email went unanswered and phone calls were routed to never-ending computerized phone trees. Extremely difficult/impossible to connect with a human being, let alone my “case manager”. My emails even went totally unanswered. I provided all of my required paperwork within time frames dictated to me and completed every requirement asked of me to get my taxes filed on time. TNUSA stated that they had filed for an extension however the IRS disagreed and fined me. TNUSA ignored all my phone calls and emails requesting resolution to this issue and the IRS took me to collections. Adding to the frustration, the IRS would not discuss the problem with me due to the power-of-attorney on file with TNUSA. With no human to interface at TNUSA and no means to communicate the problem with the IRS, this led to a very frustrating outcome that has carried on for over a year. What an absolute headache. I would steer clear of the amateurs at this company and I would have been better off with Turbo Tax. I do NOT recommend. ****i am a little confused why it took so long to get some ATTENTION. The "process" of getting resolved should take about 30 mins but we are going on for about a year. your confusion is not suprising though.

This a scam company, after we paid about $2800 upfront, and provided all the suporting documents, they waited until the due date at 2 pm to send an email asking us to verify, to our surprise that filing has nothing to do with documents provided. I called at least 10 times and they promised they will call back, that never happened. If This great Nation is going down, it's because of cancers like this, people with no value no integrity and sense of urgency, they have no idea that 2800 is a lot of money for a lot of people. My advice is to report this scam company, or get the a group of families who got scammed and file a collective law suit.

Had a wonderful experience affordable, supportive team and case was resolved quickly.