Tax Network USAReviews of tnusa.com

This is a scam company. They give you one price, charge you more, make you pay upfront and not capable of even receiving a phone call directly from you. They are a complete and total scam based on my experience and previous lawsuits support this and their advertising claims. Reputable people should be ashamed to ever advertise for this ridiculous criminal outfit. They now have an AI answering service for months that directs you to a Democrat Survey Site but never even gets you to anything related to Tax Network USA. Save your money and Stay far away!!!

This company is a total scam. Back in around March I contacted them as I have not filed my taxes for the year before (for the first time ever) and I needed some help. Then guy (cant use his first name or they report it) was very responsive - almost too much so. I had to tell him to give me a few weeks (he literally followed up to the day). We talk and things seem good so I move forward. Sign a contract and pay a $600 deposit. I get handed off to someone else who calls me a few days later and is literally asking me the exact same information that I spent over an hour telling the guy - and then has my services wrong. So I’m like wait - I just signed a contract for about 4k - you need to get this right. I contact the first person and he “fixes it”. I have the call with the lady again - and then she sends me some documents to fill out - a few of them were very confusing to me so I ask them multiple times for help to only get ignored. Finally I get angry enough (as months have gone by at this point) and say I’m going to cancel my service. I cancelled my card. They call me instantly and “apologize” and ask for another chance and that they will follow up with me. Now at this point I’m $900 in. So I’m like fine - give me someone else. I’m assured I’ll hear from them the next day. Guess what - I don’t. I have to chase them down. Needless to say they have run me around I’ve talked to multiplied people to no avail and they are saying I should be happy that they aren’t charging met the 1500 cancellation fee. Meanwhile they did not ONE thing. Nothing at all. They prey upon people - they scam and shame on them. ** responding to their comments ** There was no reviewal and they never answered the questions I had about some of the paperwork to help clarify and to move forward. They actually did nothing but take my money and waste my time and I have ample documentation to prove it which is why I’m going through the proper channels to get my money back. DO NOT USE THIS COMPANY.

Bannon would have (or should have) a hissy fit if he knew this company was screwing his patrons. The lawyer never consults w/you, these secretaries do. They cant advise you anything after you paid for a consult. Total waste of money.

This company is a bottom-feeder that preys upon those that are already desperate and in need of help. If I could give zero or negative stars, I would. I signed a contract and paid upfront for tax, penalty and interest abatement (my mistake). During the intake call they were very pleasant and seemed eager to help. You have to pay them upfront without knowing if they can actually help or not. But they will verbally tell you that they can help and the savings they will get for you is far more than what you pay. If only that were true!! First interaction with the first case manager on September 15th 2025, seemed to go well. The case manager asked for the narrative as to why I needed their services and asked for documentation to be scanned and emailed. I immediately scanned and emailed all the requested documentation along with their financial questionnaire and electronically signing a POA to allow them to work with the IRS on my behalf. This company has an AI front end so you cannot speak directly to a human being when you call them past the initial intake. The only way to contact them is by scheduling an appointment on their online booking service or via email. You book an appointment online and they are supposed to call you at the booked appointment. In my experience, they only actually call about 25% of the time. I scheduled several appointments that I never received a call for. Even the case managers that supposedly have a direct line do you get 2 rings, a fast busy and immediate hang up. Therefore, most of my correspondence with them has been via email. Most email responses are generic auto-generated responses. After about 4 and a half months without any kind of update from my case manager I finally got a call from one of several appointments I scheduled on their website. My first request for a refund was made verbally to the initial case manager on February 3rd, 2026 when she couldn't give me an update or even acknowledge that anything was being done. I was then contacted by a “retention specialist” by phone who apologized and assigned a new case manager who would be a better fit for me. Two months later and still no update. I emailed both requesting an update. They apologized again and assigned a third case manager. This new case manager requested that I resend all the documentation that had previously been sent. I was also advised that the previous POA had expired and that I needed to sign a current POA. I reluctantly did so. My first question, how were they working my case with the IRS if they didn’t have a current POA? Second question, was anyone going to let me know the original POA had expired if I hadn’t asked for a refund? Two months later and still no update. I reread the Service Agreement and noted that any refund request must be made in writing. I therefore made the first refund request in writing on April 7th (via email). Since then, they have ignored my correspondence completely, with the exception of the occasional generic auto-generated responses. I have, as of today, not received any part of the service that I paid for nor has this company given me any update on anything that may have been done. And, of course, no refund. Completely ghosted!! Immediately following the intake I received an email asking for a five star review of their service. Of course I did not because at that point I had not received anything. Almost a year later and still have not received said service. I wonder how many of the five star ratings they have are from people that did respond to that email before receiving anything? I believe this is the companies business model. Make promise, give hope, take money then just run out the clock.

12/25 we were told we had an excellent case to reduce back taxes. Paid $5,000 and waited 1.5 years. We got NOTHING! IRS said we didn't have a good enough reason. We didn't even get a reduction in penalties like TAX USA said we'd at least get. NOTHING!! Totally ripped off $5,000!!!! BEWARE

I would give it 0 stars if possible. They do not listen to you. If something goes wrong or they are not able to help with your tax problem they will not be honest about that and tell you. Instead they will string you along. Also, I am not sure if they don't take notes about what clients are asking for, if they don't read them after, or what. These people are expert level gaslighters though. No one seemed to know about any previous communication with anyone. Not only that they were not able to deliver on any stated reason we hired them for. Instead we got a list of things they billed us for, some of which we said we did not want and some of which simply was never executed on correctly. Currently I'm waiting to see if they fail to deliver my requested records, as finance is a heavily regulated industry. They have 45 days to respond and I'm currently on day 44. If anyone needs it, here's some info I found helpful: Tax professionals have strict guidelines for responding to records requests, depending on whether the request is from a client or a regulatory agency.Client Requests: Tax professionals must generally provide a client with their records as soon as practicable, but no later than 45 days. This applies to documents pre-existing to the relationship, such as original receipts and prior returns.Regulatory Requests: If the IRS or state taxing authorities issue an audit or summons, response deadlines depend on the specific Information Document Request (IDR) issued, but typically range from 10 to 30 days.The rules governing these requests outline different requirements:1. Returning Client Records (IRS Circular 230)Under IRS Circular 230 (31 CFR 10.28), a practitioner must promptly return any client records needed to comply with federal tax obligations.Disputed Fees: Even if a client owes money for services, the tax professional must return client-provided documents. However, state laws may allow the practitioner to retain their own working papers (schedules, analyses) until fees are paid.Timeframe: The AICPA recommends returning or providing requested records within 45 days, absent extenuating circumstances.2. IRS or State Agency AuditsIf the IRS or a state taxing authority (like the Colorado Department of Revenue) requests documents from a tax professional during an audit or investigation, they will set a strict, legally binding deadline:Information Document Requests (IDRs): These typically demand responses within 14 to 30 days.IRS Summons: A formal summons generally allows a minimum of 10 days from the date of the summons to produce records or testify.3. Record Retention RulesTax professionals are not required to keep all files forever, but they must retain certain records to prove due diligence and aid clients during audits.IRS Requirements: Paid preparers must keep copies of returns (or a list of taxpayer names/ID numbers) for 3 years after the close of the return period.Professional Standards: The AICPA recommends tax practitioners keep records and files for 7 years to ensure coverage for all potential statutes of limitations Just from the Google. I'm not an expert. They are a regulated industry and not only did they mess everything up in my case, but I believe I caught them breaking the requirements established by their regulatory agencies. Also, I've seen other people comment about being ignored. They are currently ignoring me rather than responding despite the fact that I've never yelled or sworn at them. Just relayed what my experience was. Mostly girls in their complaints resolution team that seem to think they can answer once in awhile and choose what they want to reply to rather than just do their jobs like adults. It's embarrassing for women everywhere. So incompetent. Also helpful: They can't ignore you if you have paid them for services. They can be reported to your State Board of Accountancy or the IRS Office of Professional Responsibility. Licensed and professional organizations in finance are set up in such a way that paying clients do have rights and ignoring clients is a reportable thing. Update: TNUSA responded.I now provided my specific details for them, and they are saying they can not find my case, and referring me to their aforementioned team of girls who selectively answer what questions they feel like answering. I talked to Ava and Valerie. Maybe they can provide you with my case number since you can not use my phone number, name, and email address, apparently???

My experience with Matt GARCIA was EXCELLENT. He sent me in the right direction to solve my problem. Definitely a 5STAR rating. Thank You Again MATT

I hired this company in July of last year,was on a payment plan for 3500. During this time I heard from my first case manager a couple times then silence. I recently reached out and have been assigned a new case manager who mentioned in a call my case was pretty much ghosted. She had me do an 843 which I found out only helps with penalties and interest. So I've been waiting this long just to get help with only penalties? I need someone to please help! I am a paying customer!