Tax Network USAReviews of tnusa.com

We have been paying for these services for a year with absolutely no results. We have been asked repeatedly to send the same documents over and over. Now we are facing possible property levy with absolutely no relief of action on this company's part. We heard about this org on the Rick and Bubbah radio show and will be writing Rick Burgess to share our honest reviews as well. VERY disappointed.

Tax Network USA has been a trusted partner with our company for the last two years. We appreciate their responsiveness and expertise. We especially appreciate having a personal account manager and enjoy working with Aubrey Grover from Tax Network USA. We plan to use Tax Network USA for our 2025 Tax return.

Horrible service at Tax Scam Network USA, don't use. They'll tell you what you want to hear and that they'll help and get your debt to $0 or greatly reduced. They ignore you, transfer your case to 5-10 different case managers and delay delay to get more money. It's a cash grab scheme and nothing else. The customer service is horrendous and they miss appointments and then lie about the reasons. I wasn't even allowed to speak or go through my taxes with my tax preparer before submitting which was extremely concerning and confusing. They use your distress to make money. Then threaten to leave your case once it's close to completion to try and extort you for more money instead of completing the job you paid for. Please learn from my horrible mistake and don't use Tax Scam Network USA

Aubrey helped me file my taxes which were overdue and a huge mess. TNUSA with Aubrey Grover as my case manager worked diligently and I barely had to stress at all!

This company asked us for a $2,100 payment in advance, in July 2024, to negotiate with the IRS on our behalf. As of this date (December 1, 2025) they haven't even managed to provide a transcript showing how much we owe and for what. IRS has resumed collection activity. TNUSA stalled and played us along for a year and a half; they're no longer even responding to our emails. It appears that this company is a scam.

Ok , my wife has issue with IRS because they have failed to return our emails, phone calls and faxes in the last 6 months. The shutdown isn’t the reason as government is inefficient.. We have legal court documents stating we are not responsible for the tax year in question so Tax Network USA said it was a no brainer and asked us for 3000 dollars to take care of but they never did. As with the IRS our emails , phone calls have for most part been ignored. Also we have requested an itemized bill since we would like refund on balance or full amount. Anyway , please take time to review the others out there who reviewed much better.

Tax Network USA pushed my filings from 2021 to 2024 with a level of force and accuracy most companies only pretend to have, and they did it with zero hesitation from start to finish. Ava Jones cut through every snag, delay, and complication with the sharp focus of someone who treats obstacles like weak opponents. Christopher Kincaid locked the whole process into a disciplined structure that stayed solid even when deadlines closed in and tried to break the pace. Jesse Gaona took what should have been a chaotic mess and turned it into a clean, controlled system that moved with purpose instead of panic. Working with this crew felt less like dealing with a help desk and more like teaming up with operators who refuse to miss targets or tolerate sloppy work. They turned a draining chore into steady momentum that felt strong instead of miserable. Every question I brought to them was met with direct answers, not guesswork. Every trace of uncertainty was crushed before it could spread. My time was treated with respect at every step. Every document sat in the hands of people who never cracked under pressure. They earned my trust through consistent execution that never slipped, and I recommend them with the confidence of someone who watched them deliver results that speak for themselves.

Tax Network USA handed my case, specifically my sensitive tax information, to a subcontractor without my prior knowledge and informed consent. This action may violate federal law, and certainly violated professional standard and the service agreement signed after initial consult, a blatant breach of contract. They were negligent, incompetent, or both as service agreement was signed on February 20,2025, they had all of my documents by March 13, 2025 confirmed by case manager, did nothing for almost 7 months, failed to file for a tax extension for my 2024 returns, and finally completed work on October 9, 2025 after they handed my case to the unauthorized subcontractor. This has resulted in thousands of dollars in penalties and interest as the 2024 returns were filed well past the April 15th deadline. They have refused to answer any of my valid questions regarding these very serious concerns. This company has caused massive financial harm, and recklessly exposed my personal information without authorization. Be very aware, read all reviews, do not fall prey to their false advertising as I did. I was lured into contacting them through their advertising campaign, they are a Tax Resolution Company, all communication by phone beginning with the initial consult, welcome letter, all phone appointments leading up to the final communication from them on 3/13/25 were tax resolution/settlement and relief based, I have all documentation and they have the recorded phone calls. I had to sign a POA for them to negotiate with the IRS on my behalf. I was told verbally, in all correspondence, and explicitly in the service agreement to have NO contact with the IRS myself, if I did that would be a breach of contract on my part. I was told to be patient, no news is good news. Thus as the 7 months went by I was misled into the belief that TNUSA was actively working my case, directly with the IRS. On October 10th, after emails and phone calls precipitated by me, I became fully aware of the egregious, possibly unlawful, and completely negligent manner my case was handled. I attempted for several weeks to give TNUSA the opportunity to discuss my concerns and reach a satisfactory agreement that addressed what had occurred with my case. I was treated with disrespect, rudeness, and TNUSA was unable to answer my valid questions. Thus I have had no recourse except to write reviews such as this one to warn the public about the company, I have filed formal complaints with the BBB, the Attorney General of California, the IRS, I will file an ethics complaint with the AICPA and will pursue civil litigation. Update: They are not a member of the AICPA so I will file formal complaint with the California Board of Accountancy. ***Response to reply by Tax Network USA*** I will address each lie specifically. 1) My tax returns were prepared by a 3rd Party/Subcontractor. Never was any other entity besides TNUSA having access to my personal, private information discussed, verbally or in writing. The service contract was "entered by and between Chantal Combs "client" and Tax Network USA "TNUSA", collectively referred to as the Parties". The section of the Service Agreement states as follows: "TNUSA will disclose the names of third-party contractors and obtain the informed consent of the client prior to subcontracting any professionals". If you have evidence that I was notified and gave my consent prior to the tranfer of my most sensitive and private information to any other company, produce it. If you have evidence that this issue was explained to me in detail during our correspondence, produce it. Now or in a court of law. 2) I was NEVER given notice of an extension being filed on my behalf. If it exists, produce it. I have attempted multiple times by email and phone to obtain answers to the very serious questions included in my complaint with NO response from TNUSA. The last communication from them was an extremely rude email and very brief phone call with the director of the QA department on 10/15/25. He could answer none of my questions, then hung up on me. I actually called this evening after seeing the lies in the response and the support person, upon reaching out to QA, hung up on me. 3) Your team completed none of the promised work. I have a multitude of written communications that involves many services explicitly detailed in bullet points and never delivered. Letters were signed "your resolution team". Call recordings that will be produced in a court of law will also be evidence of services discussed and promised. "Tax Prep only" taking TNUSA 7 months to complete is not a winning argument for you. Buyers beware.