Tax Network USAReviews of tnusa.com

Worst tax lawyers on the planet! I don't own a business I don't own property I didn't own a vehicle when I hired them. It has still taken them over 6 months to file my taxes. They will set up a phone interview to get more information from you or to give you an update and then they just don't even show up to the call. After paying a $3,500 retainer, I now have to pay another $3,800 for DIFFERENT tax lawyers from the same company. I'm most likely going to be garnished by the IRS because this company has absolutely no idea what they're doing no matter what "lawyer" you speak to. I would HIGHLY recommend not using them. Would give a zero star review if I could

I should never have hired Tax Network USA. I started with them in November 2025. They took my money and my information. Their follow up with me was poor. In August of 2026, I got suspicious of their "We're still negotiating your case with the IRS." So, I called the IRS myself and was told that "nobody" from Tax Network USA had ever even spoken with them about my case - nobody! At this point, I began negotiating with the IRS directly and resolved my case in under 40 days. Thanks for nothing Tax Network USA! I think a refund would be in order.

I was utterly amazed how well TNUSA negotiated with the IRS for a payment plan within my financial means. It was very efficient with NO snags. Thanks TNUSA!!!!!

I am writing this review to describe my personal experience with Tax Network USA and to alert prospective customers to what happened to me. On March 4, 2026, I engaged Tax Network USA to assist me with my 2024 federal incometax return and paid the ccompany $400. Based on my discussions with the company, I understood that Tax Network would obtain the necessary IRS information and prepare my 2024 tax return. That return was never completed or provided to me. On March 21, I contacted Tax Network to determine the status of my return. On March 28, my case manager, Amber Shah, told me they were waiting for information from the IRS and that it should take another week or two. I was told that a Form 1040 would then be prepared for my signature. That did not happen. I received no completed 2024 tax return from Tax Network. Because my return still needed to be prepared, I eventually hired another tax preparation company. That company was able to prepare my 2024 return in approximately three weeks. I subsequently contacted the IRS myself to investigate what had happened with Tax Network. What I learned raised additional concerns for me about how my case and my authorization had been handled. I therefore revoked the Form 2848 Power of Attorney associated with Tax Network. I also demanded reimbursement of the $400 I had paid for the tax-preparation service that I did not receive. I have now filed IRS Form 14157, Return Preparer Complaint, concerning my experience with Tax Network. I submitted the complaint to the IRS along with eight supporting documents. I am also pursuing reconsideration of the $400 charge through my credit-card company. I consider my experience with Tax Network unacceptable and the representations made to me concerning the service I was purchasing to have been misleading. I paid $400 expecting my 2024 federal income tax return to be prepared. Tax Network did not provide that return, and I ultimately had to hire and pay another company to do the work. I am posting this review so that prospective customers can consider my documented experience before deciding whether to do business with Tax Network USA. My recommendation is simple: before paying this company, obtain a clear written statement identifying exactly what services will be performed, who will perform them, what IRS authorizations will be used, what the total cost will be, and when the promised work will be completed. Keep copies of every document, email, payment record, and authorization. Based on my experience, I would not use Tax Network USA again.

This review is for my particular experience with quality analyst, Ava Jones . I made the decision to go with a local resource to help me with my taxes so I canceled. Initially , I had a very difficult time getting assistance with this but Ava reached out and corrected the issue . I believe other individuals at this entity should follow her example and these negative reviews would decrease .

I made the mistake of hiring this group to help me with my delayed IRS refund. $1550 later, not only have they not helped me, but Ava has asked me to not call them, to limit my contact to email. That will make it easier for them to ignore me. Not only did they lie to me about the process, but when I first hired them, the original person assigned to this did absolutely nothing for over a week. The next person, Kelli did a better job of lying to me, telling me that after the meeting with the IRS on 26 June, that my problem would be solved. No. After that meeting, I had to call this person, only to be told that it would be up to 12 weeks until my refund would be issued. I posted about their horrendous lack of service and received a phone call from Ava. Ava told me that they would not do the job that they have accepted payment for until I retracted my review. Is that legal? I don't believe that it is. Regardless, 13 weeks and thousands later, I receive another email telling me that they will only communicate by email from now on. Not that it matters, there are not that many people there apparently. If you call, you get the phone service computer, Nadia. Nadia will waste hours if you let it. There is no way o reach a real person. Not only that, if you tell people about your experience, they will refuse to do the job they accepted payment for, and also refuse to return your money. Run, don't walk from this place. They are NOT a legitimate business. Not only is the response inaccurate, it is untrue. I have a call log and the emails showing this company plainly telling me that they will not do anything else that they have already accepted payment for until I remove my reviews. Ava has also refused to return my payment. So if you want a place to tell you one thing and then do another, this is the place for you. Should they ever do the job they have been hired for, I will happily change this review. Otherwise, I hope this saves at least one person from wasting their money.

⭐ 1 STAR — Extremely Disappointing Experience — $6,000 Paid and Still No Documentation I strongly regret my parents’ decision to hire Tax Network USA. My mother and father paid approximately $6,000 to Tax Network USA to handle their IRS tax issues and attempt to resolve their tax debt. Unfortunately, our experience has been extremely frustrating from the beginning. After my father passed away, we tried to work with the company to determine what had actually been done on my parents’ case and whether a refund was appropriate. Instead of simply continuing from the work that had already been completed, we were asked to provide new financial information and essentially go through another process. We eventually requested a refund. Tax Network USA’s position was that they had performed enough work that a refund was not owed. At that point, I did not simply take their word for it. I asked them to provide the documentation showing exactly what work had been performed for the approximately $6,000 that my parents paid. During my last conversation with the company, I was told that their Quality Assurance Manager was reviewing the case and removing certain items that they determined should not be included, so that the amount of work and time attributed to the case would accurately reflect what was actually done. I was told that even after that review, their position was still that we were not entitled to a refund. I said that was fine — if that is their position, then show us the work. I requested the remaining documentation supporting their conclusion, including the work performed, case notes, communications, documents prepared or submitted, time attributed to the case, and anything else they were relying upon to justify retaining the $6,000. I was told this information would be provided. It wasn’t. I followed up again. Nothing. I followed up again. Still nothing. My last conversation with them was on July 2, 2026. It is now September, and despite repeatedly requesting the documentation, I still have not received what I was told would be provided. This is not about expecting a company to guarantee a particular IRS outcome. I understand that tax resolution is complicated and that there is no guarantee that a tax debt can be eliminated. My issue is that Tax Network USA is retaining approximately $6,000 of my parents’ money while refusing to provide the documentation I have repeatedly requested showing what work was actually performed and how they determined that no refund is owed. If you are considering hiring this company, I strongly recommend that you do your research, understand exactly what you are paying for, and get everything in writing before giving them a substantial amount of money. For my family, the lack of communication and follow-through has been extremely disappointing. When a company is dealing with people’s tax problems and collecting thousands of dollars, I believe customers deserve transparency, documentation, and timely communication. Based on our experience, I would not recommend Tax Network USA. My response to Tax Network USA false claims The claim that I am not authorized is inaccurate. I have a signed authorization from the living spouse specifically allowing Tax Network USA to communicate with me regarding the tax services. They also previously sent me my parents’ 2024 tax return containing confidential information and communicated with me about the case. I repeatedly requested the actual documentation proving the work performed and a detailed explanation of why no refund was owed. They did not provide that documentation for months. Only after I posted negative reviews did they finally send a “Service Summary.” The summary simply claims over 100 hours of work; it does not provide the detailed records supporting those hours or an in-depth calculation explaining why a refund is not owed. I am still requesting the actual supporting documentation and a detailed explanation of their refund determination. A summary produced after the dispute does not answer those questions.

I had a great experience with Tax Network USA and am extremely grateful for the help I received throughout the resolution process. When I first reached out, I was dealing with a large amount of tax debt and honestly felt overwhelmed and unsure of how I was going to resolve everything. My case worker was amazing from beginning to end. They were professional, knowledgeable, patient, and always took the time to explain what was happening with my case and what to expect next. Having someone who genuinely stayed on top of my case made a stressful situation feel much more manageable. I also want to give a special shoutout to the Compliance Team. They were extremely helpful, thorough, and professional throughout the process. Everyone involved worked together to make sure my case was handled properly and that I understood each step along the way. Tax resolution is not an overnight process. It takes time for paperwork to be processed, negotiations to take place, and the IRS or state to make decisions. At times, the waiting can definitely feel long, but looking back, it was absolutely worth it. The end result gave me peace of mind and helped me get my tax debt under control. If you're dealing with a significant amount of tax debt and don't know where to start, I would definitely recommend giving Tax Network USA a chance. I'm very thankful for the support, communication, and professionalism I received from my case worker and the Compliance Team. They helped turn a very stressful situation into one with a resolution I could finally feel good about.