T-MobileReviews of tmobile.com

Run from TMobile. Been trying for 4 days to order a tablet. Just found out that you are shipping my tablet to another state and can't change address. TMobile is a joke and so is the shipping company. I've spent over 500.00 and TMobile is already billing me for products I don't even have.

Been with T-Mobile for over 11 years with multiple lines with only minor issues but they are now the worst. Pretty sure a prepaid phone would be better than ever dealing with T-Mobile again. Wish I could give zero stars 1 is too good for them. Absolutely horrible customer service,horrible phone data service despite being in major cities,rude unhelpful store employees when a device was stolen & unhelpful service when calling too. The color maps that show their "great coverage" is a lie. 0/10

It's too bad when T-Mobile merged with Sprint that they adopted Sprints horrible service and unethical practices. I was with them for years when they were a wonderful company with awesome customer service. I have never been lied to and misdirected so much. Everyone I talk to gives me a different answer about the merger. When purchasing a new phone under sprint in Spring, 2020, they told me not to worry, I wouldn't lose my status with T-Mobile because the merger would be complete that August 2020. Every time I talked with them since then, they project it out another month or two with various excuses. Recently, (spring 2022) I finally had the opportunity to switch to T-Moblie if I paid off the $186 balance. However, the T-Mobile instore rep told me it would be better and faster if I upgraded and then switch to T-Mobile. I took him on his word, even though I didn't need a new phone (I'd just gotten one three months prior paid for by my insurance since I broke mine old one). I specifically asked if this would put me in another lease with Sprint and he said no. That was a lie. When I talked to the customer service rep at T-Mobile, she was apologetic and said she was going to submit it up the channels to have the balance removed so I could switch. Then sent me an email saying she was confident she took care of my issue. Another lie. The bill still shows me in a lease for another 19 months with Spring. I talked to a second customer service rep who said the previous rep never submitted anything and there's nothing they can do unless I pay off the $600+ balance. Lies lies lies. T-Mobile used to be such a wonderful company. Their merger has caused them to be as bad as sprint. These are the most recent lies and poor customer service. I've been to the T-Mobile store almost monthly for the past 18 months trying to get this sorted out to no avail. I'll be switching to verizon in the next couple months. It's worth it to get out from under all the lies. It's too bad T-Mobile took on sprints customer service instead of keeping their own quality people.

Awful. Crappy coverage. Crappy customer service. Took forever to get this awful service canceled.

Never ever ever do business with T-Mobile. They are horrible and their customer service is not even customer service.

Placed an order online for a 4G adapter. Got it quick but unfortunately it wasn't what I was told it was so I wanted to return it. Called the number provided for returns. First rep took fifteen minutes to figure out she couldn't help me, placed on hold and waited five minutes only to find out I was transferred to another rep that couldn't help me. Placed on hold again for ten minutes, rep was very hard to understand. Saying Umm between words and repeating themself constantly. It's like they're purposely delaying the return so I'll give up. 45 minutes to do a five minute task. Complete incompetent reps.

I recently got their home internet service. I am happy with the service I am getting. I am not happy with customer service as I just went through a nightmare with them for 45 minutes to get an account number. I just wanted to sign up so I can manage my account online. I gave them phone number but since it was a verizon phone, it didnt count. I gave them the number off the back of the gateway so they could send it a message. Finally I was looking at an aFib attack so I told the hard to understand person on the other end, I would never use them for anything serious. Funny, somehow they have my credit card number and it seems to work. What a waste of time.

Great cell company with no problems. Been an customer for 15 years.