T-MobileReviews of tmobile.com

I like T Mobile's connectivity. I have four lines and they are solid anywhere I go. I am taking off one star because they have raised my price twice in the past year. I am paying 30% more for the same four lines with essentially the same service that I was paying a year ago. (Supposedly, my price is locked in for 5 years now??) I am taking off a second star because when I talked to customer service when I got the text about the second price raise, I was told I would get "all these perks" for only $6 more per phone including Satellite, Watch Lines for $5, Hulu, etc. I ended up not getting any of those perks! I called back and asked, and they said those perks are available to me if I want to pay significantly more. Third star off because the plan they moved me to (that increased in price) REMOVED my perk of getting an upgraded phone every 2-years. I had that in my old plan but is missing in this one. So 2-stars for the consistency of their service.

The phone service is good when compared to other carriers in my area. However do not trust the amount they quote you on the price when you agree to change. I wish someone would have told me this before I switched. I have screen shots of what I was quoted when I switched, and knew that it would beat the price of my current carrier. My bill was around $60 more the first month, and I called and they changed my bill accordingly. The second month it was around $26 more than the original quote, and the only way I could get my bill back down was to change my account. They blamed it on my local taxes and fees. Any company that wants to stay in business should not change what you were quoted when you agreed to switch. They say they won’t go up in 5 years. They went up before my second bill was due.

I would not recommend T-Mobile service. I have been asking (calling and going into stores) since May to close out a line that was no longer in use. They would not because it was getting me a deal. I ended up switching carriers and ported the active phone number because customer service was just awful. I ended up getting charged 3 more months before they would actually cancel it.

Customer Service Samad team are wonderful! So far...I am happy thank you T Mobile They gave me time and explained the service I will receive.

If I could give zero stars I would. Was promised promotional iPhone on them by switching from Verizon to T Mobile with trade in. The entire process from the get go was screwed up ended up getting nothing for trading in my phone. Biggest mistake was switching from Verizon. Beware of the T Mobile scam they are running

Metro by TMoblle is fairly ridiculous.The whole setup doesn't really make sense.Ive been with Metro many years, not because of how great but the price and don't want to change my number. The customer service is what you would expect. They recently talked me into transferring to TMoblle because of my loyalty. They threw in a free Galaxy ph and told me it would solve my issues. Data,freezing ,camera and I would receive free Netflix.The phone was activated and immediately my storage was full, I had lost my Amazon Prime,and Netflix wasn't included and I had to purchase Google one storage. This was the 55 essential plan.So, the customer service is a mandatory 30 min wait, nice in the beginning then the scripted run around including the management level. They also act at one point that the two companies hardly work together. So, the lesson is their all the same...Hassle! They say they care, but I always remind them of their dismal 1.0 rating our of 5!! THEY Fix Nothing in the end. It Only about $$$$$$$ to this outfit.

T-mobile, North Augusta, Sc.. GHETTO!! You won’t walk into this store and see the well dressed associates! All you will see is staff members on their phones hanging out and don’t even think they’ll help you!! I think I’ll be switching carriers!

If you enjoy wasting 6-7 hrs with 20 customer support agents based in Philippines, and who do not know what they are doing, get T-Mobile service.