T-MobileReviews of tmobile.com

Great customer service support from this lady so kind & wonderful i appreciate you for your time . Leahlaine Have a wonderful weekend .

10/8/2026 Worst experience ever. I went into the T-Mobile store on Airline in Gonzales, LA. I purchased a new iPhone and when the salesperson went to get the phone he came back out to say that they did not have any in stock. He also said that he could not cancel my order and asked if I wanted to purchase a higher version iPhone. I did not and wanted my refund. He couldn’t do it and apparently no one in any other store nor online customer service could help. I was told to just wait for 24-48 hours for it to be cancelled. There were no store managers available out of three surrounding stores and they couldn’t guarantee that the charges would be reversed as the order was processed and completed. P Horrible customer service. I was out of my money and out of a phone. If I could give negative stars, I would.

My husband and I went to the T-Mobile located west main st Waterbury we had best experience best costumer care with no problem we change our phones finally and no crazy charge like in the T-Mobile in our mall in Waterbury try to charge us only on phones $3,500 to up grade and we decide to visit the west main so nice and caring the manager he walk us thru everything and we only spend $ 130, 4 new phones I did appreciate this team work all same page , west main st in Waterbury BEST COSTUMER SERVICES

I purchased a iPhone 17 pro max on 9/21/2026. My husband paid 300 down in the phone and when I looked at my tmobile acct it says he only gave 145$ down. We paid that 300 for the phone. Not for taxes etc. The person that took care of us never gave us a reciept and was also caring for another customer that was standing right behind me which is hippa violation. We thought the reciept was in the bag. I spoke to someone in the store as my husband went to see what happened and wrote down a reciept on a yellow piece of paper. I asked them to give my husband the reciept and he said he couldn’t. I would have to go . Why? It’s just a reciept. They do not want to give the original reciept? Writing it on a yellow paper is very very fishy to me. I told him I was a nurse and dnt have time to go so far just to pick up a reciept as my husband stood there. I also asked him to email to me and he couldn’t do that either!!! Something fishy is going on here and I don’t like it. These phones are not cheap!!! Bad and fishy things going on at that cottman tmobile! Watch your money guys.

I want to celebrate the I-55 Frontage Rd, Jackson,MS 39211, Store #5992 staff for rescueing me yesterday 10/6. Zavian Lee, Tania Cooper and Jordell Ross was amazing for me. I am out of town and broke my phone and was distraught. I was able to replace the broken phone and upgrated the phone. Thank you T-Mobile Store #5992 Jackson Ms. Job well done from a satisified customer.

I have been with T-mobile for over 14 years with a fixed plan and recently they have reduced my neflex plan from no ads to ads amd increased $6.00 per line. I was told that they have changed the plan and I had to pay the increase on the plan. What's the sense on signing up for a plan that guarantees fixed price they advertise. its wrong for them to change their plan as they wish and make customer pay for it. People stay away from T-mobile with their fixed price plans. They were not able to make any adjustments or credit to off set some of the increases. I will be looking for different carrier. I have learned a lesson not to stay with one company and stay active searching for bargains out there. It doesn't benefit you stay loyal in this case.

my mom is in a situation where her money got a delay of transaction from her bank so she called and asked if she can push it back a little bit because she didn’t know when it would come in this was Thursday and they suspended the lines on Monday the same day they told her they would call her to “help” her but my mom ended up calling back to discuss the payment arrangement they made arrangements but she was still responsible for the restoring fee and in addition they charged her to make the arrangements and she’s been a customer for 15 years never once has she asked them for a extension because she has been consistent with her payments just disappointing and they will be losing a customer because they don’t care about there people.(seeing from other reviews)

Terrible stability, I get alerts almost daily saying my WiFi connection has been disabled. I live in a city & there should be zero excuse. Garbage customer service, they intentionally hung up the phone once they realized how bad they screwed up & I am absolutely cancelling this below even subpar WiFi service. They give fiber a bad name however I’m realizing fiber is just a marketing ploy. Goodbye T-Mobile