T-MobileReviews of tmobile.com

The new S25 is a nightmare. The AI costs money to use, the charge starts at the end of 2025. They advertise like it is included with the purchase of the phone, but that's a lie. T mobile owns cell companies that are only $15 mo. And the want to charge $19.99 for AI service. As a 20 plus year customer, I am switching from these liars!!

I bought 2 devices in full 2 years ago for my wife and I. The trade-in devices were credited at ~$500 each. Turns out they only applied a ~$400 credit each to the account, also split up over 24 months. Somehow that missing CREDIT was divided between the 24 months AS A BILL. So not only did T-mobile de-value the trade in, the difference was charged to me, effectively making the trade-in value of the devices $300 each, which is a steep difference from what the promotion would claim. Not only that, but when I switched carriers, this week, I was charged AGAIN. Another $198 to pay off the already paid off devices, so they could unlock the sim to port to the new carrier. It is absolutely insane how they get away with this. Absolutely scummy.

Okay here's what went wrong with T-Mobile recently here in Atlanta Georgia ever as I am a metro member I tried to switch to the T-Mobile because they had such a great promotion going on however the phones that they was given wasn't compatible with what I needed and I went to a T-Mobile store and they helped me return the phone A year later I'm still trying to get them to take the charges off the phone that was returned I have voicemail from T-Mobile saying they received the phone they have notes and the system saying that they received the phone and I'm still having a problem them trying to charge me for a phone that was returned even though all the evidence is there that the phone was returned this is very frustrating when I'm trying to keep my credit at a at a premium without having stuff on now that is my fault when I done everything right sometimes it doesn't work out when stuff don't work for you and then this situation it didn't work for T-Mobile to have me as a customer and doing the right thing is still painful frustrating for them to keep going on and on with the evidence that they have proven that they have to follow and still trying to charge me so please people be careful with them and I'm still waiting to this day to hear from them about these charges being taken off my account

I've been with them for over 20 years, but that's about to change. I had an issue with my phone because of an insurance issue, and they said on 4/4 my service would be back in 48 hours. Still nothing. I contacted them through the website this morning, and they couldn't help either. It is now five days since I have had service, can't check my messages, get calls, get texts or anything. Still no service and apparently, they can do nothing to fix it. I am moving to a new carrier. Tmobile, get with it!

Price Lock Guarantee for 55+ plan when i signed up for T mobile 5 years ago has been invalidated and not honored by T mobile. Huge signs in T mobile stores back then stated guarantee price lock for ever. Now, starting April 2,2025 T mobile is adding a $5 per line cost for no additional changes or services to my account. Can’t trust them at all. Their service is fine but their policies are unreliable.!

I've had t-mobile for over 10 years. Never had much of a problem.Was recently in a wreck phone got busted had to get a new phone. Went to hell from there. Sold me a previously owned phone that doesn't work half the time. When I called they kept asking how I knew it was previously owned. Last I checked brand new phones don't have games that have been played and levels beat. Told me I have to print up a return lable get a box and mail it back in then go to the store and buy a new phone. In 6-8 weeks they'd refund me for broken phone if it's really broken. Then yesterday and today both called me because my bill is a few days late. Tried calling back and told it's over a 2 hour wait. If they have that many pissed off customers they obviously have more problems then I've been discovering the last 4 months.

MINUS 5 STARS. Their system is completely ridiculous. Their website makes no sense and doing a simple thing like adding data seems be so complicated. Sometimes things work, sometimes they don't. They need to improve sooooo much. And if you're going to have options to pay with foreign cards online, maybe make it possible to use a foreign postcode too or the whole thing doesn't work.

Cancelled T-Mobile last week, received the bill year in the mail and today got an email from debt collectors that the bill went to them! I was not backed up on my bill. And they couldn’t even wait for me to pay it! Smh I do not think I’ll ever go back to the company after being with them for 9 years!! Do not go with this company!