T-MobileReviews of tmobile.com

I activated T-Mobile's home internet service on August 13th under a 14-day trial that was supposed to have no fees if returned on time. I realized quickly that coverage in my area wasn’t great, so I canceled the service online and returned the equipment on August 23rd, well within that trial period. Unfortunately, it turned out that my cancellation wasn't processed correctly by T-Mobile’s rep, and the service only got officially canceled a month later on September 23rd. I was told to call back on October 14th for my refund. Now it’s September 15th, and I’m being told to wait yet another 30 days for a simple $66 refund. This whole delay feels really unreasonable for something that should have been straightforward. While the customer service rep I spoke to recently was kind, the process itself has been frustrating. I just want future customers to know that you might face delays in getting refunds if something goes wrong. Hopefully T-Mobile can improve this process in the future.

Hello if you are thinking of becoming a T-Mobile customer run in the opposite direction.. Don't let them swindle you in with fancy promotions that you will never see.. But they are great at coming up with 50 excuses as to why you haven't gotten what they promised.. And on thing for certain and 2 things for sure you definitely will get a bill my first was 2 weeks after service.. After dealing with these failures I think I could open my own mobile phone company and tell you all kinds of lies and hope people believe it.. They're so good they forced me to at least give them one star they actually deserve -2..

I am a 8 year customer . when I called asking for an extra 2 days on an extension to pay a lousy 99$ because I was in the hospital for emergency surgery they told me nothing they can do! Really !! It’s systemic sir. I will be leaving this joke of a company when I pay my devices off. Plus charge 20$ line for reconnection?!?! They definitely need to rethink their customer service. Terrible!!!!

Honestly, these Tmobile stores are like used car lots. Disgusting. And the music! Not everyone listens to that r & b crap.

So I did the usual upgrade with T Mobil where you get 2 upgraded phones and you trade in the older ones. I did it over the phone because if you go to a T Mobil store and you don't get there right when they open and you're the first on line, you will be there for hours. I then called customer service to see how I will go about sending them my trade in phones and they said there will be a shipping label and instructions in the box with the new phones so I would simply ship back the old phones in the same box and affix the shipping label and bring it to UPS. There was no shipping label in the box with the new phones. I then began an arduous journey of returning the trade in phones. On the first call I was told that I would receive an email with the label and instructions. No email received. I then called them back and it took over 30 minutes for customer service to generate an email which contained a shipping label and a packing slip that said that I was returning one phone. I then called back and asked for a new email with a shipping label and a packing slip that said that I was returning two phones. After 2 calls they said they sent another email. Never got one. I then proceeded to make 4 more calls to customer service reps and "supervisors" who insisted that the shipping label reflected the fact that there were 2 phones being returned even though it didn't say so. I then asked for a regular composed email with the pertinent information stating that I was returning two phones and I would simply use that as my packing slip and keep a copy for my records and I was denied and told that it doesn't work that way at T Mobil. In my last call to a "supervisor", she was rather condescending in tone and she said that everyone has told me the same thing and this was the way it was going to go whether I like it or not. Every consumer should be concerned about the fact that this new entitled workforce that we have in 2025 seems incapable of even composing and sending a simple email, notwithstanding the fact that we are are dealing with a company here that actually makes their money off of the transfer of information!

Worse phone I have ever had. Can't do anything without a pop up jumping in and wiping out any progress made on what I am doing. DO NOT BUY THIS SHITTY PHONE.

Terrible customer service. Overcharged when we left for another company and 2.5 months later still getting the run around trying to get a refund of my overpayment. They still have my bank listed on autopay but can’t refund my money even though they were paid on time monthly for 3 years?!!! Run!

I signed up for a certain plan and was clear several times that I did not to switch to tmobile if that plan wasnt applied. When I got the first bill it was clear that I was put on another plan without my knowledge. Plus I was having dropped calls and people couldn't understand me on calls. Nobody seemed to care or think this was problem when I brought it to a supervisor's attention. I paid $168 per phone for two phones which I returned. They are reimbursing me $42 per phone.