T-Mobile is listed under Computers & Phones.
T-Mobile (tmobile.com) has 703 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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ajay K.
Worst service. Each customer service representative seems to have different information, and based on my experience, I would rate this negatively. Physical locations are not meant to handle any issues; they function more like a courier service
PB
Doesn’t matter when you disconnect- cancelled 12/15 they will still bill till 1/10
Rafael C.
the internet is so atrocious I cant connect to ANY gaming online. SOMEHOW it gives me anywhere from 150to550mbps BUT I am unable to ACTUALLY use any of that to play online... servers wont load and many games tell me "my networks too slow to meet the minimum game requirements" and this was AFTER they gave me a new router that somehow is significantly worse than the previous one... If all you're doing is watching youtube/netflix or shopping online this internets fine ANYTHING ELSE absolutely terrible...
Ioanni G.
T-Mobile is a scam company, I contacted them on a special they were showing for four lines with new phones iPhone 17’s That was a senior plan at $25 a line, I spoke to 2 illiterate people that could barely speak English , Begged to speak to a supervisor finally got one after Asking seven times, spoke with supervisor he addressed the issue and told me he can change over my lines and put two lines on one account and the other on A separate account which I agreed upon. He spoke to me and told me he’ll be sending out the phones and he will be porting our phone numbers over to the new phones.. okay now it’s been a month still have never received the phones, they went ahead and changed over my account charging my wife 35 bucks for her line on a separate account and charge me $160 for two lines on the other account, which I am a senior and my son is physically disabled in a wheelchair. I never agreed upon this. I agreed to get four phones which I never received. I call T-Mobile they can see the whole conversation on the computer in their notes but there’s nothing I can do now because that promotion is not available anymore so they screwed me with poor customer service , And piss poor management/supervisor that promised me he would get this done. T-Mobile can go to hell I wonder how many other people they scam daily that’s why they have such a poor rating. !!!
Arlees W.
Wifi keep losing service and I can't connect to my Nintendo switch online
Tonya C.
Absolutely worse customer service you will ever experience. There is no customer service. I have been a customer with their mobile service on 5 devices for 19 years the one time I call for assistance they have zero assistance they will repeatedly tell you go to website even after asking for a supervisor the agents will continue to repeat over and over the same thing and tell you that the supervisors don’t have time for your call - I had to ask for a supervisor 11 times before I got to talk to someone else. Customer service reps are answering the phone and reading computer scripts like a robot and they CAN NOT answer anything using their brain or even find the answer since they don’t know how to use the system to find the answer. Once finally getting a supervisor she tells me they can’t do anything with billing , changing dates or etc their system no longer lets them do anything and that this change has been in place for about a month. I ask for a higher up person since I will be leaving them after 19 years and she couldn’t provide that and she didn’t care that I have been a customer for 19 years and had no customer service skills to try to retain customers. The reps can’t even provide an email or phone number of a customer experience line, or anyone or any department. If you are with TMobile which now stands for TERRIBLE MOBILE run , start looking for a new carrier don’t wait till you need their customer service and find out like I did that they have ZERO customer service they are less then robots on the phone they can’t answer anything or do anything you will be constantly told if you can’t do it on the app or website then they can’t do it or answer any questions or provide any info. As I stated before don’t wait - run from this carrier, I am looking as of today for a new carrier that will appreciate their customers and actually have customer service and someone to help you when you do call them. T-Mobile is officially TERRIBLE- MOBILE …. This review should have been ZERO stars but it would allow me to place no stars.
Troy J.
That just won't your money don't care if you are not satisfied I got a phone at Walmart and then returnd it the next day that called tmoble and was told the acct was satisfied but that was a lie to day I got a collection letter dated letter for a bill I never got and I cooled them to see if this was just an oversight but no that hade me to pay the bill plus a late charge so no more
Yolanda P.
Far too much money for things I don’t really need. I ended up switching to a different company when I thought I was doing it prior to my billing but still ended up paying for the month ahead. Almost impossible to cancel the service and pay your final bill. I made five calls to customer service including this evening only to realize that I have to go in to pay it if I don’t want to use a debit card? Yeah I would cannot recommend this service to anyone way too much money for BS that you don’t really need.
