TinohouseThe most important thing to us is our customers experience. We want you to be able to find something you love, buy it and receive it without any problems or frustration. We're here for you everyday to answer your questions and make sure everything runs smooth for you. We stand by our satisfaction guarantee and will always make sure you are taken care of. Rest easy when you shop with Tinohouse because we have your back!
Tinohouse (tinohouse.com) has 57 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing57 approved reviews, newest moderated first
Shirley L.
Canvas didn’t come as a canvas. Picture was pixelated and now no one will respond to my emails (plural) to help me get a refund
Response from TinohouseFeb 22, 2021
Hi Shirley, I am sorry to hear the issue with the item. I can see that our agent replied to all of your emails but never heard back. Chances are our emails ended up at your spam box, please check and reply to us so we can figure it out. Looking forward to hearing from you soon.
Kyu
I have waited over over a month and haven’t received my order. The support teams hasnt been very helpful either and when I asked for a refund after waiting over a month, I haven’t heard from anyone. Although, they were quick to respond to say please wait.
Response from TinohouseFeb 22, 2021
Hi Kyu. Thank you for taking the time to review your recent shopping experience. We are terribly sorry for the issues encountered with the order. The delay is out of our control and we are working with the carrier on to sort it out. We will solve the issue and keep you posted with a solution as soon as possible. Thank you!
Chris B.
only issue is with how long it took the shipment to arrive however I blame covid mail and not you for that.
Response from TinohouseJan 30, 2021
Chris, We do appreciate your patience and understanding with the delays during this unprecedented time. In addition, we know it is a lengthy timeframe and we are doing everything we could to decrease the turnaround time now. Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future. Thank you very much for choosing our site.
Megan S.
I was told (see previous review) they had “every intention to rectify the issue” which was a lie. I received an email from “Rose” saying that’s the way it was supposed to look and there was nothing they could/would do about it. I was NOT able to return the item either. ZERO customer service and satisfaction. If you don’t like what they send, you’re just out of luck. I’m out $160. I should’ve known not to waste my money when 45% of the reviews are bad! I don’t want anyone else getting a bad deal either so do not purchase from here!!
Emily C.
Thank you so much my daughter loves her gift and thank you for your excellent service you kept me informed about the Status of my shipment from being to end HAPPY New Year. Thank you E. Casillas
Response from TinohouseJan 6, 2021
Hi Emily, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Philippe N.
Look awesome, good quality, slow delivery however ok given the situation and close to holidays time. I recommend Tinohouse for sure !!!
Response from TinohouseJan 5, 2021
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Tinohouse!
Mark H.
Site difficult to navigate and products are limited
Response from TinohouseJan 5, 2021
Thank you for taking the time to leave us a review. I have checked information from your name, however, I can't see any record of you having used our service to contact an adviser but would welcome the opportunity to discuss your experience with you in more detail. Please contact us on [email protected] sop our agents can help you out!
Michael
Well I haven’t received my order after 3 weeks, and the tracking number has not been updated in a week. I understand that it’s a busy time, however I think a new service needs to be used for delivering the package. All travel updates are vague (does not say a city), and quite honestly I’m not even sure if this package is going to arrive.
Response from TinohouseDec 24, 2020
I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. Unfortunately, due to increased order for Christmas season and the complicate situation of Covid-19, the shipping unit has been overload and are pushing everyday to get you your order in time. Please be patience! We did send you an email to provide further information about the delivery, please respond to the email if you have anything need our assistance.
