TinohouseReviews of tinohouse.com

Response from TinohouseMar 29, 2021

Dear Yannina, It is a regret that I could find only one order you, which was placed in this month only. In addition, it is also expected to arrive within a day or two, please check your email for further news updated. Please do not hesitate to respond to us if there is anything we could assist. Kind regards,

Response from TinohouseMar 25, 2021

Dear Barbara, Thank you for taking the time to rate our store. What a delight to hear you had a good experience. Your continued satisfaction and patronage are important, and we hope to have another opportunity to serve you in the future. Thank you again for the feedback. Sincerely,

Response from TinohouseMar 25, 2021

Hi Michael , We're sorry to hear about your unhappiness with the print in your recent order. I have looked at your order and found that you order an unframed canvas (5 panel, extra large). We make them all clear with options set right next to the picture on our website with different sizes and styles. Some people prefer just canvas without frame. The listing set up is for convenience for our customers and is explained well in the description. And for that, the final item was produced to match your option when ordering. We hope this would not cause you any inconvenience.

Response from TinohouseMar 12, 2021

Hi Ryan, Thanks so much for giving us your take on how we are doing. We're trying to make sure that customers like you are having a great experience and we will keep you posted with the delivery status. Please do not hesitate to reach us at [email protected] whenever you need any assistance. Best regards,

Response from TinohouseMar 5, 2021

Dear Brandon, We are really sorry to hear that you haven't received your order yet. It is a regret that we are unable to make it before your mother's birthday and please understand that we do not expect this to happen. One of our agent did reach out to keep you posted with the delivery status. Please check your email and do not hesitate to contact us if you need any further information. Thanks and best regards!

Response from TinohouseMar 5, 2021

Hi Elena, We are really sorry to hear that you haven't received your order yet. Unfortunately, there is no record of your contact to our store, please check whether it reaches correct address [email protected]. In addition, one of our agent did reach out to keep you posted with the delivery status. Please check your email and do not hesitate to contact us if you need any further information. Thanks and best regards!

Response from TinohouseFeb 26, 2021

Hi Klant, Thank you for your review, I am very sorry to hear that your order has not been delivered yet. I can see that you got in touch and our agent also gave you further details on the order status. Please check your email and reply to us in case you need any further assistance. Thank you!

Response from TinohouseFeb 22, 2021

Marty, thank you so much for reaching out, we appreciate you taking the time out of your day to leave a review. We are very happy you have received your items and were content with them, please don't hesitate to reach out should you need any assistance in the future. I hope you have a good day!