TinohouseReviews of tinohouse.com

Response from TinohouseApr 20, 2022

Hi Carey, I'd like to apologize for the communication breakdown. We are not currently accepting phone calls, but we can certainly support you via email in a timely manner. Moreover, we are E-Commerce company so the address is only for the Representative Office. Because we cannot find any order was placed under your name Carey Wind so could you please send us more detail about your order to our email [email protected]? We would greatly appreciate your support in this situation.

Response from TinohouseMar 17, 2022

Hi Vida, We truly apologize that you had a bad experience when using our service. Our call center is having some technical problems so you cannot directly call us. We hope this would not cause much inconvenience to you. Because we are having a flood of orders and also carrier's facility has been overloaded, your order need more time than usual for delivery. We understand this must be a disappointment but rest assured that we did not expect this to happen. We hope that you can sympathize and be patient with us.

Response from TinohouseSep 8, 2021

Hi Sydney, Please accept my apologies for the order problem. One of our agents did contact you to keep you updated on the package's tracking number. Please keep an eye out for it and wait for the item to arrive. We apologize once more for the misunderstanding and hope this does not cause you any inconvenience.

Response from TinohouseSep 8, 2021

Hi Susan, Thanks so much for giving us your take on how we are doing. Our IT team will check on this to ensure this does not occur again. We're glad that customers like you are having a great experience and we're looking forward to your next visit to Tinohouse.

Response from TinohouseSep 8, 2021

Hi Dion, I'd like to apologize for the communication breakdown. We are not currently accepting phone calls, but we can certainly support you via email in a timely manner. Typically, the confirmation will be sent immediately after you have made the payment. And emails reminding you that you left something in your cart may be sent if you logged into the same account on two different devices. We regret that the item is being manufactured after 24 hours and it is made-to-order so we are able to cancel it for you. We highly appreciate your understanding in this matter.

Response from TinohouseAug 20, 2021

Madel, thank you so much for reaching out, we appreciate you taking the time out of your day to leave a review. Hearing that you are happy with the item is everything we could hope for, please don't hesitate to reach out should you need any assistance in the future.

Response from TinohouseJul 19, 2021

Hi Lisa, Sorry to hear you have not received your order. One of our agents also did send you a email to keep you posted with the status, please check your inbox accordingly. If you do not find any email, perhaps you should check in spam box as well. Thanks for your understanding!

Response from TinohouseJul 8, 2021

Hi Eileen, I'd like to apologize for the lapse in communication. As far as phone calls, we're not currently accepting calls in, but we can absolutely arrange a call for you. We also contact you privately via email to keep you posted with the delivery status, please check and do not hesitate to reach out to us if you need any further assistance. Thanks so much!