TinohouseThe most important thing to us is our customers experience. We want you to be able to find something you love, buy it and receive it without any problems or frustration. We're here for you everyday to answer your questions and make sure everything runs smooth for you. We stand by our satisfaction guarantee and will always make sure you are taken care of. Rest easy when you shop with Tinohouse because we have your back!
Tinohouse (tinohouse.com) has 57 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Lynda G.
I have.not received my order and no number etc.
Response from TinohouseDec 23, 2020
Hi Lynda, we would like to apologize for your negative experience at Tinohouse. We have sent you an email to update the status with tracking number of the shipment so you can expect it to arrive. Please help us check your mailbox/spam box for further information.
Casey S.
Deceptive - company “based” out of Portland, ships, apparently by rowboat from China. 3 weeks and still no product. Would NOT recommend. Soon to give a little girl the gift of disappointment for Christmas. I do appreciate your standard response/blame of covid. However, Hard to blame USPS, when it has yet to arrive at their facility for pickup even after 22 days since order placed.
Response from TinohouseDec 23, 2020
Unfortunately, USPS is experiencing unprecedented package increases and limited employee availability due to the impacts of Covid 19. We are being told that they are working through their backlogs, and we know that packages are being delivered - it's just that some are taking longer than usual, and for that, we can only apologize. Please don't hesitate to contact our agents at [email protected] if there is anything you need us to help you with.
Tiffany
I have yet to receive my item. I have emailed twice for assistance with tracking my item and have gotten a generic email response. Will never order from here again!
Response from TinohouseDec 23, 2020
We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. We understand that you are frustrated and would love to help make it up for you. Please contact us at [email protected] so our agents can take good care of you. Thank you for being patience!
Gigi
Order the product Nov 27 for my grandson Christmas. It is Dec 19 and have yet to receive the item or even a true shipping confirmation. Email numerous times and all I have receive was excuses. Know a disappointed 9 year old Christmas morning.
Response from TinohouseDec 23, 2020
Hello Gigi, we are really sorry to hear that you haven't received your order yet. Unfortunately, due to increased order for Christmas season and the complicate situation of Covid-19, the shipping unit has been overload and are pushing everyday to get you your order in time. Please be patience! If you need any further assistance or information, please contact us at [email protected] and we would get back to you as soon as possible. Thank you!
Sharita T.
Package hasn't came no communication as to why
Response from TinohouseDec 19, 2020
I deeply apologize for the inconvenience. We did send you email to keep you updated, however, it might not reaching you well. Please check your mailbox/ spam box accordingly to have further information.
Sheila
I ordered my item on November 21st, today is December 15th - 24 days ago for the last 6 days it says it's in Glendale, Illinois. Why isn't it being shipped? It's a Christmas gift and there are less than 10 days so I hope someone is able to get is and transport it to me in Ohio.
Response from TinohouseDec 17, 2020
We deeply apologize for delivered your order later than expected. As we checked, your order almost arrives USPS facility and it is also on the way to you. Because of Corona virus outbreak, all shipping operation is longer than normal. We did send an email to notify the status of your tracking number. Thus, please check it and contact shipping company with your tracking number. Always happy to hear you
JASON E.
I understand that covid has definitely put a damper on shipping time length....however it has now been double the expected time length plus 2 days and I still haven't received my item. Seems its taking a vacation in Vegas. I also understand this is not necessarily Tinohouses fault but a good suggestion would be to dump USPS for shipping.
Response from TinohouseDec 17, 2020
We are so sorry to know that you have not received your order. As we checked, your order almost arrives USPS facility and it is also on the way to you. Because of Corona virus outbreak, all shipping operation is longer than normal. We did send an email to notify the status of your tracking number. Thus, please check it and contact shipping company with your tracking number. Always happy to hear you
Cristy L.
Major SCAM.. I finally received my 5 piece canvas art. It is literally 5 rolled up plastic nylon printouts with poor image quality. It was supposed to be stretched on canvas according to the picture when I purchased it. It makes you think you are getting wrapped canvas’s. Super deceiving. Completely 100% different than what the picture shows you as a finished product for that price. Who would expect anything else? Total plot on there part to have almost no cost on what they scam you with. And the picture is so blurry!!!!!
Response from TinohouseDec 10, 2020
We are so sorry to know that you are not satisfied with your order. As we checked, you did place order with No Framed Canvas. Thus, your item is only a Canvas sheet without wooden frame. Moreover, we also did mention in details about the no framed canvas on website, please check it again in description of each item. For further concerns, please reach us via email support, we will be more than happy to assist.
