Timbuk2Reviews of timbuk2.com

I love the chest and waist straps

I ordered a replacement part. It was incorrect. My fault. Customer service was very helpful getting me the right part. In the past they sent another part (for a different item) under warrantee. This company has good customer service.

I bought this bag because of the lifetime warranty promise. Unfortunately, after regular use, a key area failed. I was told the bag is not repairable — and that’s it. This wasn’t abuse or misuse. The damage occurred under normal conditions, and the part that failed seems poorly designed for long-term durability. A lifetime warranty should mean something. If the bag cannot be repaired, a replacement or refund should be offered. Very disappointing experience. A warranty is only as good as the company standing behind it.

Fantastic experience! Perfect customer service. Thoughtful, helpful, and knowledgeable.

Although the customer service was responsive, I was mystified as to why a lifetime warranty would not cover wear and tear. The company's statement about standing by their products is completely false. We did not pay the $25 for repair of the cracked inner lining, out of principle, so it was returned without shipping charges.

order went to a different town and state from the shipping address and they won't respond to my emails. it's been a month and 4 emails and they don't respond.

I'm in the US and bought a Division backpack from Timbuk2 in May. I was pretty excited about it and loved it, but after a little over a month of use, I tried opening the laptop compartment (yes, for the first time) and realised it was sewn shut underneath the zipper! I called Timbuk2 and minutes later, they had issued me a replacement order (with free next-day shipping) and a pre-paid return label for my defective bag. I took pictures/videos as proof of the defect, but they didn't ask for any. I guess customer service (in general) can be hit or miss for people, but my experience with Timbuk2 was great!

Dear sir/madam, I am writing this to complain about the poor service that I have received from Timbuk2 EU regarding my request for a customer return of products bought from Bleckmann in the Netherlands. I thought Bleckmann was a store but it turns out they are just a third party logistics company. I have sent 3 emails to the service @ timbuk2 europe.nl requesting a return of a product and have received no response at all. I live in the UK and purchased the item from this Bleckmann 'store' in The Netherlands, and there is a lack of customer service provided to me seemingly because the UK is no longer in the EU, because the return policy seems straightforward enough for those other countries in the EU. I only wished to return my products bought in good faith from the Timbuk2 product 'suppliers', and initiated all of this within my 14 day return period, but have heard absolutely nothing back and I am very disappointed. It reflects badly on Timbuk2 and its products if I could not buy them in the UK confident that I could return them easily if they were not suitable. I have left this review for others considering buying from Timbuk2EU in the UK, because I have no other option, having contacted Timbuk2 head office in San Francisco about this issue who were not of much help either.