Timbuk2Reviews of timbuk2.com

Response from Timbuk2Feb 20, 2026

Thank you for sharing your experience. We’re truly sorry to hear about the issue with your zipper and the frustration around your warranty claim. We stand behind our products and aim to support repairs whenever possible as part of our commitment to reducing waste. That said, warranty coverage depends on the specific issue and its cause, and we regret that in your case the outcome felt disappointing. We understand how frustrating this must be, especially after investing in one of our bags based on its durability and warranty. Your feedback is important and has been shared with our team as we continue working to improve both our products and our repair process. If you haven't already, please reach back to our Customer Care Team and we'll see how we can make this right. We can be reached at [email protected].

Response from Timbuk2Feb 20, 2026

We understand how frustrating unexpected return costs can be. While Timbuk2.co.uk serves UK customers, orders are fulfilled from our EU distribution partner, and return shipping costs are the responsibility of the customer under our current policy. We recognize that this may not have been as clear as it should be, and we appreciate you highlighting that. We also apologize for the lack of response to your email — that’s not the standard of service we aim to provide. Your feedback has been shared internally as we work to improve clarity around shipping and returns, as well as our response times. Thank you for taking the time to share your experience.

Response from Timbuk2Feb 20, 2026

Thank you for your feedback, and we’re very sorry for the frustration this has caused. Waiting on hold for that long and not receiving updates on a custom order is not the experience we want anyone to have — especially after placing an order you were excited about. Custom bags do require additional production time, but you should absolutely be kept informed along the way. We apologize for the lack of communication and the difficulty reaching us by phone. Your feedback is being shared with our team as we work to improve both our response times and order updates.

Response from Timbuk2Feb 20, 2026

We’re very sorry to hear about your experience. If a package is lost, it’s our responsibility to work toward a resolution, and we regret that you felt unsupported in the process. That’s not the level of service we aim to provide. Your feedback has been shared internally as we review how this situation was handled. We understand how frustrating this must have been, especially after paying in advance, and we’re sorry for the disappointment caused.

Response from Timbuk2Feb 20, 2026

Thanks for your feedback. We’re glad you liked the bag, but we’re sorry the outcome of the warranty was disappointing. Our coverage applies to defects in materials and workmanship, and heavy wear over time can fall outside that scope. We appreciate you giving us a try and sharing your experience.

Response from Timbuk2Feb 20, 2026

Thanks for giving our bags a try and for sharing your feedback. We’re sorry the sizing didn’t work out — we know that’s frustrating, especially when return shipping adds up. For future reference, selecting store credit can help avoid return shipping costs. We appreciate the chance and hope we can earn your business again down the road.

Response from Timbuk2Feb 20, 2026

We’re sorry to hear about your experience — that’s not what we want for any customer. Our bags are built to be durable and weather-resistant, but machine washing (even on delicate/cold) can damage the materials and coatings, which is why it voids the warranty. The lifetime warranty covers defects in materials and workmanship, not damage from care outside our guidelines. We understand cleaning should be simple, and we’re sorry our previous response felt unhelpful. We appreciate your feedback and will use it to improve how we support our customers.

Response from Timbuk2Feb 20, 2026

We’re sorry to hear about this experience — that’s not what we want for our customers. While our lifetime warranty covers defects in materials and workmanship, we’d like to take another look at your case. Please email us at [email protected] and reference this review so we can review and help.