Timbuk2Reviews of timbuk2.com

Excellent service

To be clear: Sophia’s assistance and professionalism was superb. I am beyond disappointed in Timbuk2’s cheaply designed luggage and the hoops the company puts in place to limit how they support customers when needing repairs to a checked copilot bag that broke only after two trips. I question everything from the lack of intentionality and thought that Timbuk2’s product team put into understanding the customer journey of brand loyal customers like I was. Sophia shared that the product and design philosophy is “designed to be repaired”. If thats the case, why did it either cost $200 for me to ship my bag to a repair facility just to wait six weeks for a potential fix or to pay for the repair kit myself when its beyond self repair? Would Ford motors instill confidence in its customers if it suddenly changed its motto from “Built Ford tough” to Ford, built to be repaired? No. I will not be supporting Timbuk2 moving forward because I know everything I need to know about the lack of care that goes into creating value for customers. Covering your label with black tape on my luggage on my upcoming trip and immediately donating this roller when I’m back. I am 100% likely to give Timbuk2 an NPS of 2 and the reason it isnt a 1 is because your customer care team, Sophia in particular, provided excellent options and support. At least someone at the company wants to create value for the people who (used to) buy your products.

Amazing price, speed, service, everything. All around fantastic.

Good comunication

What a beautiful bag! I'd been looking for a small messenger bag to replace the patagonia bag I'd been using for 30 years. This bag is perfect! Really well made. Great colors. It will last at least 30 years... longer than I will last!!!

The website was easy to navigate with clear pictures and descriptions of the options. The order process was simple and my item arrived quickly and in perfect condition.

At the very end of 2012, I purchased a travel backpack/duffle from Timbuk2. It has been one of the best purchases of my life. I've used it on all of my subsequent trips, allowing me to avoid checking baggage, to run freely through airports, and to never have an issue fitting my belongings into an overhead bin. Sadly, at the end of a recent trip in 2026, it became very clear that my beloved was at its end of life. The shoulder straps were ripping and they weren't going to be able to handle the weight of another significant trip. However, Timbuk2 claimed to have a (limited) lifetime warranty, so I figured I'd submit a warranty claim with the required photos. I've been disappointed by "limited" lifetime warranties in the past and I could easily see how this could be classified as normal wear and tear, so my expectations were low. But, to my happy surprise, they gave preliminary approval for my claim! So, I packed it up and shipped it out. They received it and confirmed that they would repair it, free of charge! Woohoo!! However, the repairs would take 6-10 weeks. That estimate turned out to be extremely conservative, though, as Timbuk2 repaired it in 5 days! Suffice it to say, I highly recommend Timbuk2.

Products are great, but the shipping is terrible. Twice have I ordered and twice has my packages have arrived almost 2 weeks later than the estimated delivery date. I don’t know if it’s the company labeling the package the wrong way or their poor selection for shipping services, but a package should arrive in a reasonable amount of time, not almost 2 weeks late.