Brent T.
Great customer service
Great customer service! Their responsiveness is amazing!
Response from Timbuk2Sep 24, 2026
Thank you for the great review! We’re so glad our team was able to provide quick and helpful service.
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Timbuk2 (timbuk2.com) has 419 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Brent T.
Great customer service! Their responsiveness is amazing!
Response from Timbuk2Sep 24, 2026
Thank you for the great review! We’re so glad our team was able to provide quick and helpful service.
Alexander A.
My trusted Timbuk2 custom bag needed a refresh and thankfully Timbuk2 services their products! I am so thankful that a company today will repair! Every step of the way was managed by direct contact and took a week for the repair once received! Thank you!
Response from Timbuk2Sep 23, 2026
Thank you for the wonderful review! We’re so glad our repair team could give your trusted bag a refresh and make the process smooth from start to finish. Here’s to many more years and adventures with it!
Selma
I use my custom-made bag for school every day. It was made well and it shipped quickly and smoothly.
Response from Timbuk2Sep 21, 2026
We’re so glad you’re loving your custom bag and that it’s become part of your everyday routine. We hope it serves you well for many years to come!
Mohd Basri M.
Support team are keen to help and ready 24 hours.
Response from Timbuk2Sep 21, 2026
Thank you for the great review! We’re so glad our support team was helpful and made your experience a positive one. We appreciate your support!
Marty D.
My selection was easily decided on with a standard available messenger bag. The colors and options suited my preference in replacing an existing 20 year old bag. Ordering and arranging payment was simple. Delivery was on time as promised.
Response from Timbuk2Sep 18, 2026
Thank you for your longtime support! We’re so glad you found the perfect messenger to replace your 20 year old bag and that everything from ordering to delivery was smooth and easy.
Gerald W C.
My order was placed 2 weeks ago and I haven’t received any response!
Response from Timbuk2Sep 17, 2026
Thank you for your feedback. We reviewed your order and can confirm it was placed 6 days ago and shipped within our standard 2–5 business day processing timeframe. It’s currently in transit and on its way to you. We appreciate your patience and if you need any additional help, please reach out to us at [email protected].
mark G.
I like the warranty and restoration process. It is simple and fair. No B.S. My 25 year old bag has been restored twice. I only had to go without it for a couple of weeks while it was in the mail. The work was a quick turnaround. This is the real deal in customer service.
Response from Timbuk2Sep 17, 2026
Thank you for 25 years of support! We love that we’ve been able to restore your bag not once, but twice, and keep it going strong. Here’s to many more years and adventures together!
Anonymous
Wonderful, caring guidance and support from customer service, Sophia! Great product, I love my messenger bag! Thanks again!
Response from Timbuk2Sep 17, 2026
Thank you for the wonderful review! We’re so glad our team took great care of you and that you’re loving your refreshed messenger bag. We appreciate your kind words and support!