Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Timbuk2 (timbuk2.com) has 419 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Neal A.
Very quick turn around on repairing my bag. Great company
Response from Timbuk2Apr 23, 2026
Thanks so much for the kind words! We’re glad we could get your bag repaired and back to you quickly—appreciate you being part of the Timbuk2 community.
TERRY M.
I am a long time fan, love playing with custom messenger bag customizations. I trust you still think of you as a local business with global reach.
Response from Timbuk2Apr 22, 2026
We appreciate you being a long-time fan! Customization is at the heart of what we do, so it’s great to hear you’re still having fun with it. And absolutely—we’re proud to stay true to our roots as a local brand while reaching customers around the world. Thanks for growing with us.
Nathan J.
With this understanding: "We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear" my wife and I must say that we were not expecting failing fabric to be a representation of normal wear and tear. That feels like a defect and one that should be factored in the "discretion" of your company
Response from Timbuk2Apr 22, 2026
Thanks for taking the time to share this—we understand why this would be frustrating. We aim to build bags that stand up to real life, and when something doesn’t hold up as expected, it’s absolutely worth a closer look. While our warranty does distinguish between defects and normal wear and tear, we know that line isn’t always clear from a customer’s perspective—especially when it comes to fabric performance. We’d be happy to review your bag again to make sure we’re evaluating it fairly and in line with our standards. If you’re open to it, please reach out to our team at [support email] with photos and any prior case details, and we’ll take another look. We appreciate you calling this out—it helps us continue to improve both our products and how we support them.
James
Easy, quick, accurate no hassle process.
Response from Timbuk2Apr 20, 2026
Appreciate the kind words! We’re happy to hear everything was smooth and accurate—thanks for choosing Timbuk2.
Theresa J J.
This is a dual perspective review! This is my second custom Timbuk2 messenger bag, the first having lasted through 15 years of daily use before the liner disintegrated. Even today, the canvas and hardware were still in good shape, such that husband harvested the straps and hardware to repair one of his bags. On to its next life! Having loved my previous bag, I purchased another one, obviously ;) After 15 years, the company has made a few changes, some great, others questionable. The ordering process is still excellent- color selection is fantastic and authentic to what is seen on screen, website is easy to navigate and understand, 360 photos great. I ordered a medium, which either by accident or design is bigger than my old bag. I like the “bucket” design - it is more than spacious for my laptop, various folders and notebooks, large headphones, hardback book, drink vessel, laptop cable, and a spare jacket. The drink pocket add-ons were a great idea-they work great as cable caddies. The double sided security pocket is an improvement over the previous single sided pocket. So why did I give this a 4, you ask? I’ve been using this bag daily for a month, as well as taken it on one flight already, and I still can’t quite get used to the oddities. I’m a short torso’d person (14 inch spine) and even though I’ve shortened the strap, the strap length to bag size feels disproportionate. Doesn’t carry well; feels big for me. The quick adjust buckle loosens if it touches anything at all and I don’t like having to tighten/loosen the strap EVERY time I put the bag on. The closure buckles are hidden under the lid of the bag (maybe for better security?) which makes them difficult to use. The lid itself seems a little too short, such that it doesn’t want to cover the bag when just folded over; the buckles have to be engaged to keep the lid from flapping open. And why, WHY is Velcro still standard on these bags?? For the most annoying feature, it’s great that Velcro silencers are now sold separately, but it’s a custom bag already- why not make Velcro an optional feature? I bought the recommended size of silencers and they’re still about 2 inches too short to cover the whole strip. I feel like after a whole month, the bag and I should have bonded by now. And finally, no longer “handmade in San Francisco.” So, all that being said, I’ll see you in another 15 years. Probably.
Response from Timbuk2Apr 20, 2026
Wow—thank you for such a thoughtful (and long-term!) review. 15 years of daily use is exactly the kind of story we love to hear, and we’re honored you came back for a second custom bag—and even gave the first one a second life. We’re really glad to hear the build quality, customization options, and new features like the bucket design and added pockets are working well for you. That said, we appreciate you calling out the fit and usability details—especially around strap proportion, buckle access, and the Velcro. That kind of real-world feedback is incredibly helpful and something we share directly with our product team. Fit and carry—especially for different body types—can make or break the experience, and it’s clear we didn’t quite nail that for you here. The note about the strap adjuster and lid coverage is also super valuable, and we hear you on wanting more customization options (like Velcro-free builds). Thanks again for sticking with us after all these years and for taking the time to lay this all out so clearly. We’ll be here when you’re ready for round three—and hopefully we’ll have earned that 5th star by then.
Pat O.
I am pleased that Timbuk2 stands behind the products they sell and truly honors their lifetime warranty.
Response from Timbuk2Apr 15, 2026
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our customer support and that our lifetime warranty met your expectations. Standing behind our products is something we take seriously, and it means a lot to know it made a difference for you. We truly appreciate your support and look forward to continuing to serve you in the future!
JON M M.
The laptop size recommendations on the Timbuk2 website were WAY off. I have a 17" laptop so I ordered a large classic messenger bag as recommended, and the bag is WAY oversized and too large. The laptop is swimming inside the bag. It would fit inside a medium or probably even a small size bag. Now I need to go to the trouble to return it (after it took ten days to get here). You all need to be more accurate with the bag dimensions on the website.
Response from Timbuk2Apr 15, 2026
Thank you for your feedback—we’re really sorry to hear about your experience. It sounds frustrating to wait for your order only to find the size recommendation didn’t meet your expectations. We understand how important a proper fit is, especially for something like a 17" laptop, and we appreciate you calling this out. Your note about the bag feeling oversized and the laptop not fitting securely is especially helpful. We’re actively reviewing how we present sizing guidance on our site to make it more accurate and intuitive, and feedback like yours plays a big role in improving that. In the meantime, we’d love to help make this right. Our team is reaching out to you directly to assist with a return or exchange and ensure you end up with a bag that fits your needs. If you have any immediate questions, feel free to reply here or contact us at [email protected]. Thanks again for bringing this to our attention—we appreciate the opportunity to improve.
sreeta
update- still waiting for someone to contact me as promised. Terrible - went through the wash in gentle cycle and frayed all over. Paid to ship it and Timbuk2 didn’t repair. Won’t buy their stuff again.
Response from Timbuk2Apr 14, 2026
Hi there — we’re really sorry to hear about your experience. That’s definitely not the quality we aim to deliver. We do want to note that putting the bag in a washing machine isn’t recommended, as it can damage the materials and construction. That said, we understand how frustrating it must have been to go through the repair process and not get the outcome you expected. Our team would still like to help make this right. We’re reaching out to you directly to take another look at your situation and see what we can do. Thank you for bringing this to our attention.
