Timbuk2Reviews of timbuk2.com

You failed to deliver my bag for my trip within 24 days of order payment. You promised to escalate and help at 10 days and never responded further to repeat emails and calls. You could have expedited once you fixed your internal problem to mitigate consequences and you did not try.

AMAZING customer service!! There were delays in shipping but they kept in touch on my order status, and while it arrived 1 week later than expected, couldn't be happier with my purchase and the service received.

I purchased it 2 weeks ago and it still has not arrived. Unacceptable when i am laying out $200+ for a bag. All you needed to tell me that it was out of stock. To rectify the situation, you should eat the over night charge and have it expedited.

The poor score is due to the Shipping delays, lack of communication and transparency on delivery result in Three weeks of delays. I Ordered my backpack on 4/9 paid for expedited shipping, because I commute on 100% public transit to NYC and my current backpack is unusable due to many years of use. I did research and your backpack has a reputation to hold up to commutes and travel. This was important to me since I heavily rely on backpacks for to carry laptop and paperwork. On 4/14 received an email stating due to technical difficulties in the fulfillment center, the issue would be resolved in 24/48 hours and the backpack would be shipped. I was offered a full refund on the shipping which I took and received within 24 hours, thank you. One week later 4/17 still no communication as to when I would receive my backpack. I emailed customer service, the response was “we are still having technical difficulties and it would be 5 business days until it would be resolved” then I would be shipped no real commitment. After no communication since 4/17, yesterday on 4/23 I sent an email an email asking for an update. I received a prompt response apologizing for not responding due to a large amount of customers to respond to. The response included a commitment to ship on Monday 4/27. Thankfully I received an email shortly after The shipment was sent out yesterday and estimated to arrive on Wednesday 4/29. Honestly I was about to cancel the shipment and go out and buy one at a retail store but due a lack of communication and transparency and the need to carry my laptop during my two hour round trip commute to NYC. I understand issues arise but you knew enough to reach out about the delay initially and offered a refund on shipping, then no communication from there except excuses.

Just got my age old but special customized messenger bag repaired, all covered by lifetime warranty. My bag was a memorable gift from my wife and has been serving me well since 2018 however, the TPU waterproof layer failed and crumbled I guess due to natural aging of the plastic. I was skeptical at first when Timbuk2’s team came back saying they’ll replace the TPU layer instead of sending me a brand new one like Peak Design would normally do. It came back over my expectation otherwise. I’m thrilled to have it back with me now and looks like it’ll last more years to come, superb!

Ordered bag for a trip. I checked the tracking information several weeks after purchasing only to find out there was no record of purchase. I've sent several requests for purchase update, only to get told they will look into it. Still no updates after several weeks. They were glad to take my money though. :-(

amazing customer service

Even though shipment was delayed, Timbuk2 customer service explained the reason clearly. I already own a custom messenger bag I purchased in 2021 which is still going strong and am looking forward to my new backpack. Thank you.