Timbuk2Reviews of timbuk2.com

Response from Timbuk2May 4, 2026

Thanks so much for your continued support—we’re glad you came back to Timbuk2! It’s great to hear that comparing options was easy and that you found the right bag for you. We also appreciate your understanding around shipping times, and we’re happy it still arrived within a reasonable window. Enjoy your new bag, and let us know if you ever need anything!

Response from Timbuk2Apr 29, 2026

Thanks so much for sharing this! We’re really glad our repair team could get your Commute bag back in action and looking like new. Keeping gear in use for as long as possible is something we care a lot about, so it means a lot to hear this. Appreciate you taking the time to write in!

Response from Timbuk2Apr 29, 2026

Thanks for your patience and for sticking with us—we know this experience wasn’t up to the standard you expected. We sincerely apologize for the long repair turnaround and the confusion in communication along the way. That’s not the experience we want for our customers. The good news is that your bag has now been fully repaired and is shipping out today. We appreciate you giving us the opportunity to make this right, and if there’s anything else you need, please don’t hesitate to reach out.

Response from Timbuk2Apr 29, 2026

Thank you for sharing your experience! Mistakes happen, so we’re really glad our team could step in quickly and take care of everything for you. We’re also happy to hear the ordering process was smooth—that means a lot to us. We appreciate your support and can’t wait to have you shop with us again!

Response from Timbuk2Apr 29, 2026

Thank you so much for your kind words! We’re thrilled to hear that Zach loves his backpack and is using it every day—that’s exactly what we hope for. We truly appreciate you choosing us for such a special gift, and we’re glad it arrived quickly and in great condition!

Response from Timbuk2Apr 27, 2026

We’re really sorry for the frustration here—we understand how disappointing it is to see your order sit without movement. We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear that didn’t set the right expectations in your case. Your order is in process, and we’d be happy to check on it or provide a more detailed update—please feel free to reach out to our support team so we can help.

Response from Timbuk2Apr 27, 2026

We’re really sorry for the delay and lack of updates—that’s not the experience we want for our customers. We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear we fell short in keeping you informed directly. We understand how frustrating the timing must have felt, especially when your order only moved after you reached out. If there’s anything we can still do to make this right, please don’t hesitate to contact our support team.

Response from Timbuk2Apr 27, 2026

We’re really sorry for the delay—we understand how frustrating it is when an order takes longer than expected. We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear we didn’t set the right expectations in your case. Your order should be arriving soon, and we truly appreciate your patience. If you’d like a more detailed update, please feel free to reach out to our support team.