Caroline F.
Terrible Customer Service
My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ears. Absolutely no response what so ever. Not even an acknowledgment shocking customer service and you only get 14 days to return items.
Response from Timbuk2Jun 15, 2026
Thank you for bringing this to our attention, and we're very sorry to hear about your experience. It appears that your purchase was made through our European partner's website. We understand how frustrating it must be to request a return immediately after delivery and then receive no response, especially when the return window is limited. We have reached out to our European partner on your behalf and asked them to review your case and contact you directly regarding your return request. We apologize for the lack of communication you've experienced, as this is not the level of service we expect our customers to receive. Thank you for your patience, and we hope to have this resolved for you as quickly as possible.