O C.
Very streamlined and simple bag repair…
Very streamlined and simple bag repair experience with Timbuk2. This started with a very helpful call with a customer care agent and then with a simple form completed online in about 4 minutes. Staff at your Toronto store were very helpful and friendly with the drop off for shipping. Timbuk2 then kept me informed every step of the way with email updates on the repair process and finally return shipping. This is why Timbuk2 makes the best bags on the planet and why I will continue to be a loyal customer into the future.
Response from Timbuk2Jun 26, 2026
We're thrilled to hear your repair experience was smooth from start to finish and that our Customer Experience team and Toronto store were able to help along the way. Your loyalty means the world to us, and we're honored to keep your Timbuk2 gear going strong for years to come. Thanks for being part of the Timbuk2 family!