Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Timbuk2 (timbuk2.com) has 419 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ryan S.
Customer service is always better when it’s humans , thank you!
Response from Timbuk2Jul 1, 2026
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We're glad you had a positive experience. Thank you for choosing Timbuk2!
Claude R.
Because of US tariffs, it is currenly difficult for people living in Canada to send out items to be repaired down in the U.S. as per current Timbuk2 process. The company should seriously examine the possibililty of out sourcing repairs in Canada for Canadian clients.
Response from Timbuk2Jul 1, 2026
Thank you for taking the time to share your feedback. We understand your concerns about the challenges Canadian customers may face when sending items to the U.S. for repair, particularly with the current tariff situation. We appreciate your suggestion regarding repair options in Canada and will be sure to share it with our team as we continue to evaluate ways to improve the repair experience for all our customers.
Alexander B.
The service I received at the Toronto store was professional and respectful. I am a 70 year old man and being ignored or treated with impatience is not uncommon for me. The young woman who helped me manage this situation was remarkable.
Response from Timbuk2Jun 30, 2026
Thank you so much for sharing this. We're thrilled to hear you had such a positive experience at our Toronto store. We'll be sure to pass your kind words along to the team—it's wonderful to know our staff made you feel welcomed, respected, and well taken care of. We truly appreciate your support!
Heather Y.
It’s nice to be able to customize my bag with colors and options. I had one of these bags about 20 years ago and I missed having a messenger bag.
Response from Timbuk2Jun 30, 2026
Thanks for coming back to Timbuk2 after all these years! We're so glad you're enjoying the customization options and hope your new messenger bag serves you well for many years to come.
Finch
They’re honest, they said on their website it could take 5 days to make a shipping label, and it did in fact take 5 days to make a shipping label. For FedEx. Whose job it is to make shipping labels. Still haven’t dropped my package off at a pickup location though.
Response from Timbuk2Jun 29, 2026
Thanks for your feedback. We know waiting isn't ideal, and we appreciate your patience. Our processing time is noted on our website so we can set clear expectations, but we understand that doesn't make the wait any less frustrating. We hope your order arrives soon and that it's worth the wait.
Jeffrey H.
I've been a Timbuctoo customer for 20+ years. The product speaks for itself. Customer service is always top-notch. I love that's an American base company and I'm always promoting it amongst my friends. Thank you for being there and thank you for your service. You guys are top-notch.
Response from Timbuk2Jun 29, 2026
Thank you for your incredible support over the past 20+ years! We're grateful for your loyalty and kind words. It means so much to have you recommending us to your friends. Thanks for being part of the Timbuk2 family!
Kent
Love the look of their messenger bags. Love the fabric choices and colors for the custom option. I have bought 2 custom ones... But the grab handle sits so low on the back of the bag that if you have a laptop in it, it carries by the handle like a cake carrier (Flat instead of vertical). They are sooo close to amazing. Please test and consider lifting the grab handle up a bit. Thank you
Response from Timbuk2Jun 29, 2026
Thanks for your thoughtful feedback and for customizing not just one, but two of our messenger bags! We're glad to hear you love the look, fabrics, and color options. Feedback like yours is incredibly valuable, and we appreciate you taking the time to share your experience.
Greg F.
Timbuk2 worked very nicely…took it from SoCal to Minnesota to Austin then back home…all packing held nicely and worked very well!
Response from Timbuk2Jun 29, 2026
Thanks for sharing your experience! We're happy to hear your bag performed well through every leg of your trip. Here's to many more adventures!
