up your game M.
amended review: Placed order for samples online
UPDATE TO REVIEW: I received the order samples today - one day after complaint. I also got a 10% discount coupon. That effectively is sufficient consideration. I'm satisfied. amending to 4 stars original review: Placed order for samples online. System autofill's' the incorrect delivery & billing address from my browser & actually authorizes the transaction with incorrect billing & shipping address. I immediately emailed to sort out, twice. The questions: why did this even occur? and can you mail to correct delivery & shipping address? Fed Ex trying to deliver to incomplete address has prevented order delivery. After calling customer service, agent was unprofessional, uninterested in correcting the mistake which caused this. And she actually said she would forward to me the email I sent...with no apparent suite # for accurate delivery. Oh yeah I says! her tone was that of combative and escalating, not the appropriate effort to sort out and correct the customer service issue. Oh and by the way, after checking my emails, turns out I did list the correct delivery address. Completely. Accurate. Not sure with such poor service this company has so many decent reviews. The trouble these days with receiving appropriately engaged customer service is that SOP was thrown out 30 years ago. Nobody cares about their customers anymore. Sad but accurate I'm afraid.