Tile ClubReviews of tileclub.com

Shipping time wildly misrepresented. Customer service is friendly but useless.

This tile itself is beautiful. However, I would NEVER buy tile from this company again. I ordered 5 boxes of Mallorca Blue tile for a small project. Of the first 5 boxes, 3 were completely broken. I had to have replacement tiles sent 3 different times because they kept sending me more boxes of broken tile. It delayed my project, which meant I had to find a new installer. When the installers were installing the tile, we noticed that one box was a different color altogether (Mallorca white) and another box was from a different lot and not the same shade of blue. If I could give them 0 stars I would. Order this tile from another company, however, because it is stunning.

I loved these tiles, but may arrives damaged. I mean, I don’t blame them for the shipping, but I do blame them for how it was handled.

I ordered a sample of tile and assumed since it has (3) colors I would get a sample piece showing all of the colors so that would make sense. I received a cracked piece not containing the main color. I went on chat and received good customer service and after sending pictures of what I received. The person had another piece of tile sent to me with notes to the staff I needed a piece with the brightest blue part to be sure it wouldn't clash with my cabinets. I recieved a second piece of tile and it was the exact same piece as the first (no blue at all). So this time I called and explained what happed, very sweet girl and she was great and we laughed and I explained what I needed. I need a piece with that brightest blue part because that is what may clash. Third time I received a piece and while different this time it still did not have the bright blue. It came with a sheet with her notes on it as well! Mind you these are paid samples. Please note: I only paid for the first one. SoI give up! 3x and I still have no piece to see if the brightest blue color on this tile pattern will work for our home. Customer service is great and sweet and helpful but there seems to be a disconnect once the order and notes hit the warehouse. So I paid for a sample I still have not gotten what I need. I really wanted to work with Tile Club they have beautiful tiles. Frustrated and let down. I have not called again.

Tile Club delivered broken tiles and initially refused to replace them. When they finally agreed to replace just a single box, they charged an absurd $331 shipping fee. I would not recommend purchasing from them.

Their website says "product in-stock ships within 1-3 days." I ordered tile that said it was in-stock when I ordered it but, didn't receive my tile for over two weeks. It set my project back and frustrated the chain of trades scheduled to get in and do their job.

Tile color and design is as advertised but it scratches easily so we have marks all over it 🙁

While the usable tile was beautiful, I received 3 boxes of broken tile. They shipped out replacements promptly with a contingency and they also arrived broken! The tile is not packed properly with foam in between each layer of tile and the cases are put in packing peanuts instead of hard foam. The tile I used was very strong so I am guessing they are just not inspecting what leaves their facility. I asked for a credit for my time and energy for using the broken tile in my job and received nothing. End of the day the customer service is lacking and I would not order from again unless absolutely necessary, as it’s just a headache.