Tile ClubReviews of tileclub.com

Overall I think TileClub is a reputable company with a beautiful selection of tiles. Unfortunately my company had a very low-touch experience that left us reaching out for clarity on availability and ETAs. We ended up ordering a backordered material, and it was not until after purchasing it that we learned it was over 2 months before it would be available. The website did not advise it was backordered beforehand. If we had known this was the case, we would not have ordered the tile. Our client's project was postponed and they were not pleased! Once the material was back in stock it was unclear when it was shipped, where it was shipped from, and we did not receive tracking information or updates on the ETA until it was out for delivery. The internal communication at Tile Club could use improvement as well as implementing a better process for managing client expectations. As far as account management, there seems to be very little distinction between us (professionals) purchasing, or a homeowner. Whenever I did speak with a representative, they were professional, but did not provide any new information. I will order from Tile Club again if a client selects one of your materials but I will proceed with caution based on our first experience with availability and tracking the shipment. We love your tile selection! Please take this feedback to improve the customer experience and continue to grow!

Broken tiles delivered twice caused a delay on construction.

Tile ia great but the customer service and return policies are not. You basically have to open up your tile right away and inspect it because if you wait you miss the return window- and if you have to return it you have to pay for shipping - so would be hesitant to buy from here again s local which is easier not to risk your money. Which is a shame bc again the tile is gorgeous and truly great products

The server is constantly off line during tournament play. More of the ads are over a minute.

Tile was packaged horribly for shipping and arrived with broken pieces that could have been prevented. Outer boxes had no marking for shipping carrier indicating fragile materials or which way was up. These outer boxes showed signs of rough handling. Minimal taping meant boxes were about to split open when picked up. Insufficient padding in boxes meant 2 inner cardboard sleeves of tile were loosely banging around as outer box was handled and showed signs of damage from this. Some tile breakage in shipping is expected but my kids plastic toys from amazon are packaged with more care than these tiles were!

I still haven’t gotten the product. It has arrived. Thank you.

Samples arrived quickly and were nicely packaged. However each sample was a VERY small fraction of the tile; not enough to truly assess the pattern and/or color variations. Glad they charge so little for samples because they were not helpful.

I gave three stars because 2 of the 6 samples I paid for were the wrong color. When I tried to talk with someone about it, some girl kept telling me to send the photo to some chat room thing that I couldn’t figure out. I told her I could text it to a phone number but she said there was no number I could text it too. I’m getting really annoyed with businesses asking me to do things I don’t know how to do or asking me to do things I can’t, like fax. I’m not a business, I don’t have a fax machine at home. This is their way of ignoring there problems by making it difficult or impossible for the customer to send them pictures or communicate with them. PS, I’m not going out and trying to learn anything new, now, during a pandemic.