Tile ClubReviews of tileclub.com

Response from Tile ClubApr 1, 2022

Thank you for feedback. I see that according to FedEx your order was delivered on Tuesday, March 15, 2022 at 10:58 am and signed by A.CHIP. If your order was not received please feel free to email us to [email protected] so would arrange a replacement for you

Response from Tile ClubMar 31, 2022

Thank you for your feedback. We apologize for any confusion. The majority of our tile samples have an approximate size of 4x5", and reflect the color, texture, and pattern of the product. For some tiles a 4x5" format is not enough, and we provide bigger samples for them. Please find more information about our samples here: https://www.tileclub.com/pages/buy-tile-samples-online I see that both samples you ordered have small-size chips that display a pattern and a general look on a 4x5" sample piece. We are sorry to hear that these samples did not meet your expectations, and as a courtesy, we are happy to provide you with an extra 5% on one full-size sheet of each product that you could use as samples. Please let me know if that could work for you.

Response from Tile ClubApr 1, 2022

I am very sorry to hear that. We used to carry the same product with a 1x1" chip, and then the chip size was reviewed by our manufacturer to a 0.8 x 0.8".Thank you for letting us know about this issue, we will immediately take action and make sure we no longer carry 1x1" chip samples.  We absolutely understand the inconvenience it might have caused to your project and we are happy to provide you with a 5% discount on this order

Response from Tile ClubMar 31, 2022

Thank you for your feedback. We see our customers' satisfaction as a top goal for our company, so we make sure to pack orders with extra care. Although we do our best to pack orders carefully, in some cases damage may still occur in transit. We are always happy to fix the issue promptly by filing a damage claim with the shipping carrier and ship a replacement order to our customers. Please find more about our damages policy here: https://www.tileclub.com/pages/damages-policy. We immediately take action when we receive a damaged tiles inquiry, however we must be informed by the customer when damages occur. We were unable to find any trace of communication regarding this order and we don’t have any record on file of you informing us that your order arrived broken. If we are mistaken, please feel free to forward us your inquiry to [email protected], and it will be reviewed ASAP. Since we have no evidence the product has been damaged before it was returned, we are unable to issue a refund. Please note that we cannot issue credits for any items returned broken, used, or altered in any way. You can view our return policy here: https://www.tileclub.com/pages/return-policy. An option available to you is to file a claim with the carrier you used and provide the carrier with photos of the damaged tile that we sent you.

Response from Tile ClubMar 30, 2022

I am sorry to hear about your experience. I see that according to FedEx your order was delivered on Tuesday, March 15, 2022 at 2:23 pm. I would be happy to provide you with proof of delivery via email. As a company we are always willing to make our customers happy. If your sample order got stolen or accidentally delivered to the wrong address we are always eager to send you a replacement. I checked our emails and LiVeChat, but unfortunately I was not able to find any inquiries about this order - have you tried to reach us out? Please let me know if you would like to receive a replacement. If your project is already going with another product, no worries - please let me know and I will issue a refund for this order