Bryan
Beware! Poor Quality! Bad Customer Service!
Beware! I ordered over $800 worth of sodium from Tianeptine Depot in January. The product I received was awful. It almost tasted like cologne. If you know Tia then you know the taste and how caustic it is. This was something else with maybe a dash of real Tia. I contacted them and they admitted that they received a “bad batch”. Against my better judgement, I agreed to a swap. I mailed back the first order, and received the swapped order 8 days later. So during this time, I have all my money tied up and no Tia. I also asked them to send a small container with the new batch that I could test just in case. They said “sure”. They did not include a sample size. The second batch was just as bad as the first. I was now stuck with a garbage white powder. I was scammed twice and out $850! They refused to answer my emails regarding the matter. I gave them one more chance to respond before writing this review, and they have chosen not to answer. I was also told they would file claims with UPS to get me a refund when it wasn’t delivered on time. That never happened either. They claim to have the best product and service, but that is untrue. I will never buy from them again. I have also saved all correspondences and receipts as proof so that they can’t claim I was never a customer or that I was in any way alright with how things were handled. Don’t be fooled by all of their discounts. It’s worth buying from another source for quality and reliability.
Response from Tianeptine DepotMay 4, 2026
hey, Karon here, the new shipping manager.. if I could, let me try and win you back... some things about me is I never stop until the customer is satisfied, to a degree. since then we have grown our staff into what it is today. if you have any problems reach out to me. my personal phone number is (903)-732-8339. please, if you give me a chance, I won't let you down


