Ciera R.
STAY FAR AWAY
I have had a terrible experience with them. They verified and confirmed my insurance and told me I was good to get started. They told me the program was $99 a quarter for “thrively” which is their insurance for whatever mine doesn’t cover. They told me that any of the phone call check ins with the doctor are $45 and will be covered by that $99 quarterly fee if needed. I knew I would be paying for the compound prescriptions out of pocket. I tried it for 2 months but the communication was awful. The doctor never showed up for my follow up appointment after I got the prescriptions started - she left the company and no one let me know. I asked to have my account canceled. Now over 6 months later I’m being billed for over $2,000 out of pocket. $1,800+ for bloodwork and going to an out of network lab that they required me to go to and an additional $400+ for the phone call that I had. You know the one that was supposed to be $45 and covered by the thrively $99 fee if needed. I’m filing appeals with my insurance hoping they will cover - even adjusters have said the language the company used of “verification and confirmation of insurance before starting services” is not normal and does not give indication that I would be having to cover anything out of pocket.
Response from ThrivelabJun 6, 2024
Hi Ciera, Our mission is to make hormone health accessible and affordable globally. Our team is looking into how we can support you in regards to billing. Upon a review of your account, we found that you do not owe any patient responsibility from the insurance side. Our Director of Operations Jordan will be reaching out to you for further feedback.