Nicole M.
Give them a chance!
***Update/edit*** I need to give credit where it’s due! Jordan, the patient care manager has completely taken my situation over and started digging into the issues. She immediately reached out to me and has been trying to find the problem, which seems to be a disconnect with the compounding pharmacy. Jordan processed a FULL REFUND then unexpectedly my order arrived later that same day. I have reached out to Jordan to let her know and to make re-payment. I am happy with the work that Jordan is putting in trying to resolve this issue and find where the break down in services occurred. Though I am not required to remit another payment, it IS the right thing to do and I will continue working with Thrive Labs going forward. Thank you, Jordan! If I could rate this company 0 stars I would. My provider was great, the actual company is the worstbive ever experienced. I had my consultation on 8/13/26. They “ordered” my meds that day but never processed it. I had to go in and do that…. Ok so on the 15th I did so. On the 17th apparently it actually “processed”. But today on 8/21/26 ins I’ll have no order confirmation or tracking info. But I am sever hundred dollars lighter…. My husband had his consultation on 8/18/26 and his medication arrived about 5 minutes ago on 8/21. I’ve been messaging thru the portal, I’ve left voice mails and I call at all hours of the day. No. Response. Guess I have to contact my card company and the state attorneys office. It’s upsetting because the provider is actual a local woman who works AT my PC doc office. Oh well
Response from ThrivelabAug 26, 2026
Thank you so much for giving us the chance to make this right. We're so glad Jordan was able to step in and get everything sorted for you, she's truly one of the best and we're lucky to have her. We appreciate you sticking with us, and we're committed to making sure the rest of your experience with Thrivelab is smooth, supportive, and exactly what you deserve. The Thrivelab Team