ThrivelabReviews of thrivelab.com

Response from ThrivelabDec 9, 2025

Hi Stephanie, Thank you for taking the time to share this feedback, we truly appreciate it, and I’m sorry to hear that your experience left you feeling unsure about the process. I want to clarify how our medical team approaches BHRT and TRT so you feel fully informed. While many people assume hormone replacement must start with lab work, the current clinical guidelines from both The American College of Obstetricians and Gynecologists (ACOG) and The North American Menopause Society (NAMS) recommend treating based on symptoms first. Symptoms tend to be a more accurate indicator of hormone imbalance than a single blood value, which can fluctuate throughout the day. That said, your comfort and confidence in the process matter. Baseline labs are optional for starting treatment, but follow-up labs are always required 6 weeks after beginning a protocol, again at 3 months if needed, and annually for every patient. This ensures your provider is closely monitoring your response and adjusting your plan safely. If anything unclear, we’d really appreciate the chance to go over your questions with you directly and make sure you feel supported every step of the way. Please feel free to reach out to our care team so we can help. Thank you again for sharing your experience – your input genuinely helps us improve. — Thrivelab

Response from ThrivelabApr 17, 2025

Thank you for your feedback, we understand how important cost transparency and value are. Our membership model is designed to give you more than just a one-time appointment, it includes continuous support from your provider, personalized care, 24/7 chat option, lab coordination, and dose adjustments throughout your treatment. This patient-centered approach is key to achieving optimal outcomes for our patients, as each patient's plan is customized to their unique needs and goals. It is never one-size-fits-all. We also work hard to make access to high-quality, bioidentical hormone therapy some of the most affordable available, so you can get expert care without the high price tag. Plus, patients can earn points and unlock savings by referring friends, completing their assessments, and more. It’s our way of giving back for your commitment to feeling your best. We always want to make sure you’re getting the most out of your plan, so if you ever have questions or want to chat about how to make it work best for you, we’re here for you.

Response from ThrivelabJan 31, 2025

Hi Lino, we appreciate your honest feedback. Our goal is to provide the highest level of care and support, and we’re sorry to hear that your experience hasn’t met expectations so far. We’d love the opportunity to make things right. Our Director of Operations, Jordan, will connect with you for further feedback so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us!

Response from ThrivelabMay 31, 2024

I am sorry that your experience with us was less than stellar. It is our mission to achieve patient health goals in an affordable and accessible path. We do offer the option for Insurance Rx HRT, however our providers highly recommend compounded bioidenticals which are higher quality, safer and have better outcomes. We utilize multiple compound companies, one of which is owned by our Chief Scientific Officer, Dr. Nayan Patel - Central Drugs. We always match the prices of our pharmacies to ensure patients get the best deal. Additionally, our initial provider appointment is allotted 45 minutes of time to discuss your symptoms at length. We apologize if your appointment was cut shorter than this, and will investigate further. Please also note that baseline lab work is not required or necessary to see success with hormone replacement therapy. Symptoms are the best indicator of estrogen, progesterone and testosterone deficiencies and imbalances. Guidelines from The American College of Obstetricians and Gynecologists (ACOG) and The North American Menopause Society (NAMS) recommend treating patient symptoms rather than hormone levels in the blood.

Response from ThrivelabApr 11, 2024

Our mission is to make healthcare accessible and affordable globally. We would love to connect to see how we can best serve you with our treatment options. We have sent escalated your experience to our Director of Operations, or if you'd like you can connect to patient care via your patient portal https://portal.thrivelab.com/

Response from ThrivelabFeb 27, 2024

Our mission is to make hormone health accessible by focusing on communication with our patients. We understand that though we strive for perfection sometimes we miss the mark. Your feedback is important to us. Due to privacy settings we are unable to identify you but we want to ensure that your concerns are addressed. Please connect with patient care via your patient portal https://portal.thrivelab.com/ to escalate your experience to our Director of Operations.

Response from ThrivelabFeb 12, 2024

It is important to us that you and your provider build a trusting relationship. You should always feel comfortable and confident in the treatment you are receiving. We want to ensure that your concerns are addressed. Please connect with patient care for options on providers via your patient portal https://portal.thrivelab.com/