Thrivelab is out to change how hormone health is delivered – making it more convenient and cost effective to access safe, natural hormone and testosterone balancing programs. Now everyone can alleviate age-related symptoms and restore youthful vitality faster than ever before.
Thrivelab (thrivelab.com) has 1,328 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
thrivelab.com
Website
thrivelab.com
Category
Hospital & Emergency
Location
San Clemente, California
Listed on Five Star Index
2026
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The company replied to 75% of reviews.
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Most recent review: October 2026.
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I instantly connected with my provider at Thrivelab
Prior to Thrivelab I had no idea the vast amount of people that suffered from hormone imbalances. I was impressed by how well I was able to connect with my provider because not only was she specialized on the issue, but has suffered from it as well. When we reviewed the plan I was shocked at the level of detail and personalization and finally felt understood. It took around a week for my first package to arrive. The supplements are great because they come in a daily sachet which made it easy on the go. I started feeling more energetic the first week and slept well for the first time in months. Highly recommend.
DE
Dea
Thanks, Thrivelab
I had a great start with this organization. Tiffany, who did my initial call was and continues to be fabulous at responding to my questions. I had my initial appointment with the PA and had labs scheduled. I had an extremely disappointing interaction with a mobile lab tech by the name of Melena who I discovered works for myonsite.healthcare. Tiffany promptly addressed the issue. I received a follow up call from Jordan, who was supportive and advised that they were no longer using that mobile lab. I appreciate an organization that can review a client's feedback and take action. I am hopeful for amazing results. It is refreshing to find an organization that values patient relationships. Thanks, Thrivelab!
JW
Jenna W.
Couldn't live without it
I previously had a hysterectomy which is why I started BHRT. I have been a patient of thrivelab for over 6 months now and I have never felt better! More energy, better sleep, and increased libido. My nurse practitioner is very knowledgeable and helps any time I need. Couldn't live without it-Thanks thrivelab!
NT
Not that H.
Question legitimacy, not a great start
It's disconcerting when you trust a business, especially one related to health and they let you down with the most basic component of service - communication, and coordination!
I first looked into ThriveLab because it came across as professional and a legitimate service. My initial call went well with the service rep, I forget her name. Then the next call with the nurse practitioner went fine. Problem now is I dont know where I stand, whats the status of my services. Initially I'm instructed to schedule lab work with a few places, them told to hold off on that, then told Thrivelab has my labs already (where and how they got them I'm unclear because I haven't done labs yet, unless they got them from my last doctors appointment - completely unrelated to this service). I then ask for a manager, Leon responds with the same answer, "we have your lab work, its being uploaded". Yesterday I received a call from 562-355-9121, asking about setting up a lab appointment. At this point I don't know what's happening. So unprofessional, and to think this is a service related to client's health. Not a good start. I call the phone number reflected on Leon's email signature, no professional sounding voicemail, just never-ending ring... then I try the phone number on Josh's email signature (737-377-1600), its some auto-voice with no option to speak with a live person. Not great!
Response from ThrivelabApr 7, 2022
On March 18th we opened an investigation to understand what happened. I spoke with the patient that day along with all team members that that interacted with the patient. We identified that we had incorrectly triggered a notice to the patient that 'the labs were completed' when in fact the lab order had just submitted to the phlebotomist for scheduling.
From the call the phlebotomist could have done a much better job identifying herself and we have since provided training on call protocol to ensure a better patient experience. We also called Leo's number, in Patient Care, but could not simulate the same result. The (737)377-1600 is our main phone number that has an IVR. If you press "0" it goes to a round-robin that rings our entire Patient Care team. We noticed that this feature is not clearly identified and we recorded a new message to better clarify the options.
We provided the patient with a full refund and offered to provide ongoing services at no cost to earn back the lost trust. Our team is deeply commited to providing life changing outcomes for patients and we did not meet the mark here. There has been extensive internal conversation on this point and we have implemented changes to ensure this does not happen again.
Best,
Josh Host
Patient Care
ML
Michele L.
I am middle of the road
I am middle of the road, what I appreciate lab information. Very professional and kind the kicker is the communication behind what are the next steps. What I was surprised about and has put a very bad taste in my mouth is the lack of transparency on the monthly cost. At least say this is the base not including medication. Then could have already had a plan and I cannot get past not being aware.
KG
Karen G.
Bekki and Kristen on the Thrive team…
Bekki and Kristen on the Thrive team have been great to work with!
AH
Amy H.
These people are AMAZING!!
These people are AMAZING!!! Everyone I have encountered with ThriveLab are eager to help! They truly listen and work with you and together to get you on a plan to help you feel better. Just because we get older does not mean we have to feel old!
HM
Heather M.
Amazing menopause treatment
I've been suffering the typical menopause symptoms for over a year now. Three months ago, I had enough and finally wanted to do something about my situation.
I didn't have any experience with telemedicine, but setting up the nurse visit and going through the online visits was very easy!
Afterwards, I had a doctors appointment with Dr. Katie - For the first time ever, a doctor asked for my entire health history, really cared and took time.
I feel like part of why my medication is set up so perfectly now is because the doctors here really want to understand your health holistically before making recommendations! They are really caring about you and it shows. She spent about an hour with me on the phone.
I'm two months into my treatment with bioidentical estrogen now and are finally sleeping great again. My weight gain is slowly getting better, too!!
This has been an amazing experience and for the first time ever, I feel heard, well treated, and on the pathway to perfect health.