ThrivelabReviews of thrivelab.com

Response from ThrivelabJun 19, 2026

Hi Kimberly, thank you for taking the time to share your feedback. I'm glad to hear your first appointment was a positive one and that your provider listened and took her time with you. We take every concern seriously, and our Patient Care team is already in direct contact with you to address your questions and make sure you have the information and support you need. We're committed to working with you toward a resolution. We appreciate the opportunity to assist.

Response from ThrivelabDec 9, 2025

Hi Diana, Thank you for sharing your feedback. We’re truly sorry to hear that your experience felt frustrating, and we understand how concerning unexpected fees or lack of clarity can feel. We want to clarify that Thrivelab does not charge cancellation fees, hidden fees, or any additional charges for offboarding appointments. Your monthly membership covers all standard services, and ending your membership does not result in extra costs. We never want any patient to feel misled or unsure about the billing process. Your comfort and trust are extremely important to us, and we’re committed to making sure everything is clear and transparent. Our VP of Patient Care, Jordan, will be reaching out to you directly to offer support and answer any questions you may have. We appreciate your honesty, it helps us improve and we hope we can resolve this and earn back your trust. — Thrivelab Team

Response from ThrivelabNov 5, 2025

Hi Oscar, Thank you so much for sharing your feedback with us. I can completely understand how frustrating and disappointing this experience has felt, especially when you were expecting straightforward answers about insurance coverage and care. I’d like to provide some clarity about how our insurance process works. Thrivelab is in network with certain insurance providers, and for those, we do submit claims for visits that have been completed. However, we do not bill insurance directly for medications. We are always happy to send your prescription to your preferred pharmacy so you can see if your insurance will cover the cost of your medication there. Our providers generally prescribe bio-identical hormone therapy, which is designed to closely mimic what your body naturally produces. Because of this, bio-identical hormones are typically not covered by insurance. Historically, some synthetic hormone replacement therapies included components made from horse urine, but this practice has largely been phased out. Our preference for bio-identical options reflects our commitment to safe, natural, and modern treatment approaches. Regarding your $45 consultation fee — Due to your information being screened only your first name is visible. We would like to address the refund piece directly. Please send an email to [email protected] to get a full resolution. We truly appreciate you taking the time to share your concerns. Feedback like yours helps us improve transparency and communication, which is very important to us. Please know that we take your concerns seriously and are here to ensure you feel fully supported and informed.

Response from ThrivelabOct 2, 2025

Hello Heidi, I’m truly sorry to hear about your frustrating experience with our website and links. I completely understand how discouraging it must feel when you’re trying to take the first step in your hormone health journey and encounter technical roadblocks. That’s not the experience we ever want for anyone. The issues you described are not intentional, and I want to assure you that we are not in the business of “phishing” for information — I’ve already shared your feedback with our team so we can resolve this quickly. You can head here: https://www.thrivelab.com/women/age to complete your self assessment. For a more hassle free onboarding, you can complete a free consultation here: http://go.thrivelab.com/kristina If you’d prefer, you can reach us directly at [email protected] for any technical issues. That way, you can bypass the website and connect with someone right away. Your health journey matters, and I’d be grateful for the chance to support you. Please know we’re here to make this process easy and transparent, not stressful. -The Thrivelab Team

Response from ThrivelabSep 25, 2025

Thank you, Lloyd, for sharing your feedback. We are truly sorry to hear about your frustrating experience and understand how disappointing it must have felt to expect in-network coverage only to learn about out-of-pocket costs. We’d like to clarify that Thrivelab is listed by many insurance carriers as an in-network, and this is why your insurance company directed you to us. However, whether services are billed to insurance or fall to a deductible/out-of-pocket responsibility depends on the details of each individual plan. Sometimes what feels like “not covered” is actually due to a deductible not yet being met, which unfortunately varies from plan to plan. We never intend for any patient to feel misled, and we regret that this was your impression. We also don’t want anyone to feel that their time or copay was wasted. Our team is always happy to review benefits ahead of time and walk through expected costs so that there are no surprises. If you’d be open to it, we’d love the chance to connect, review your plan details with you, and see how we can better support you moving forward. Our manager Jordan has reached out to you, you can respond to her directly. We appreciate your honest feedback as it helps us improve, and we hope to earn back your trust.

Response from ThrivelabMay 6, 2025

Hi there, Our mission is to make hormone health accessible and affordable globally. Your feedback is important to us. Health care providers are trained and specialized in specific fields. It is important that you and your provider build a trusting relationship especially when it comes to your plan. You should always feel comfortable and confident in the treatment you are receiving. There is a 90 Day Optimization period where your provider will adjust your dosage and treatment plan according to your symptoms and reaction to treatment. As a company, we do adhere to guidelines from The American College of Obstetricians and Gynecologists (ACOG) and The North American Menopause Society (NAMS) which recommend treating patient symptoms rather than hormone levels in the blood. Depending on symptoms and medical history, your provider will likely recommend starting BHRT or TRT without lab work. Baseline lab work is not required or necessary to see success with hormone replacement therapy. Due to privacy settings on Trustpilot we are unable to identify you without your name but we want to ensure that your concerns are addressed. Please connect with patient care for options on changing providers via your patient portal https://portal.thrivelab.com/ to escalate your experience to our Director of Operations.

Response from ThrivelabMar 7, 2025

We’re sorry to hear you did not have a great experience and appreciate you sharing your feedback. Our goal is always to provide effective, personalized care, and we understand how frustrating it can be when you don’t see the expected results. Due to privacy settings on trust pilot your first name is the only information we have and are unable to identify you. You can connect directly by calling 737-747-8984 or emailing at [email protected]. We value your trust and want to ensure you receive the support you need on your health journey.