ThrivelabReviews of thrivelab.com

Response from ThrivelabJan 14, 2026

Thank you for your feedback. We’re glad to hear you had a positive experience with our providers, and we understand your concerns around pricing and pharmacy fees. Transparency matters to us, and we recognize how unexpected costs can be frustrating. Jordan, our VP of Patient Care, will be reaching out directly to review your experience, answer questions, and provide clarity on your options. We appreciate you taking the time to share this with us.

Response from ThrivelabJul 16, 2024

Hello Jason, I am sorry to hear of your experience. We do accept insurance specific to clinical visits, your coverage is determined by your insurance carrier. Our goal is to be in network contract with all major carriers. I will have someone from billing connect on the insurance piece to review your coverage. In regard to medication shortage this is not a recurring challenge we face, and we are expected to have a prompt resolution soon. I am sorry for the delay in starting treatment, we are excited for you to get started and meet your goals.

Response from ThrivelabJul 1, 2024

Hello Spencer, I am sorry to hear of your experience. We want to ensure that you meet your health goals in a safe supported manner. A manager will be following up to address the concerns mentioned here so your journey moving forward is a seamless one.

Response from ThrivelabApr 24, 2024

Hi Stacey, While our goal is to assist as many patients as we can, occasionally, due to specific health requirements, we may not be the best fit for everyone. Our Director of Patient Care has personally contacted you to arrange a refund for your consultation fee. We appreciate your understanding and apologize for any inconvenience this may have caused. Best regards, Patient Care

Response from ThrivelabApr 11, 2024

Hi Justin, Our mission is to make hormone health accessible and affordable for patients. We have a substantially lower cost per month for the platform at $33 and have been able to secure in-network contracts with United Health, Blue Cross Blue Shield, Aetna and Medicare so patients can utilize their insurance benefits. You can use our contracted compounding pharmacies or we can send to a local pharmacy near you. The Director of Patient Care will reach out directly to better understand your concerns and work to provide you with resolution. Best, Patient Care

Response from ThrivelabFeb 23, 2024

It is important that you receive the care and attention you deserve from us. It is our understanding there was a missed message from your provider. We hope this message has provided you with the support you need. A member from our patient care team will be reaching out.

Response from ThrivelabSep 11, 2023

It is our goal that patients receive accurate shipments in a timely manner. There are several factors that are in play regarding shipments. Lab completion if needed, payment, RX, pharmacy fulfillment. We will work to identify if this was a failure or if something is missing to have your order filled. Please visit your patient portal to connect with patient care to ensure this is escalated and resolved promptly https://portal.thrivelab.com/

Response from ThrivelabAug 25, 2023

It is important that you receive the care and attention you deserve from us. The expectation is that you have a response and resolution to your outreach in 24 hours or less (excluding weekends and holidays). Our Director of Operations Jordan would like to connect with you for further feedback and to ensure you do not face this challenge in the future. Due to privacy settings on Trustpilot your first name is the only information we have and are unable to identify you. You can connect directly by calling 737-747-8984 or emailing at [email protected].