ThrivelabReviews of thrivelab.com

My experience with Rachel my actual provider was wonderful. She was very thorough and answered all my questions in detail. However, the general customer service has been less than average. My progesterone RX has been sent to the incorrect address twice even after correcting it over the phone before the 2nd mailing. I have now corrected my address 3 times and I still haven't received my RX and 2 have been mailed since Aug 31st. For the cost of thrive I definitely expect better customer service. An incorrect address was also on file at the quest lab when I went to get my blood drawn. Which was also frustratingly.

Lisa was great. She answered all my questions and set up a very comprehensive plan for me to start being able to manage my menopause symptoms. I feel confident knowing I have a good team to back me up.

Did not enjoy the experience ! 1-I felt that to go into any treatment without initial blood work as a baseline was not a good idea for me. I felt as if the initial consult was all bout that monthly subscription. 2-i was told I would receive a copy of the presentation—which I did not -I then followed up -to receive the presentation that was reviewed during the initial consult - 3-I went twice to the Quest Lab in NY for the bloodwork and both times the order from Thrive was missing critical information- there were no instructions on where to send results and doctor associated to the order. I advised the Thrive representative on what was needed after the first time -So twice so wasted my time . Note, in the second order even though there was a Nurse Practitioner signature, on the order -they could not find her in there database 4-Once I had been to the lab twice, with no success-I gave up and no one ever reached out -except for this survey -to make sure all was well or not 5-Given all of the above -Trust was lost in this offering

I felt extremely comfortable talking to my provider; she was attentive and did provide information, answered my questions. She expressed empathy in understanding my concerns regarding my health. Appreciate that she took my interest into account, what I preferred but also I acknowledge her recommendations. Looking forward to working with her. Thank you Kati!

I was hopeful but skeptical in using Telehealth as a platform to obtain hormonal health and wellness. From the immediate onset of the appointment my provider ( NP) Katie Jo was on-point ! She immediately made me feel at ease, and not only answered all of my questions but she took the time to review my healthcare plan - in detail ! She specifically instructed me per medication and how to administer the meds correctly and what to be aware of with each medication. My only regret is not doing this so much sooner!

My appointment with Bimisa was great. She was very thorough and easy to talk to. I’m excited to start treatment and she made me feel comfortable and at ease. I would highly recommend her anyone!

Ashley is very knowledgeable and easy to work with. Talks you through every step.

The dr was very informative and explained everything for me to easily understand.