Thomson DairiesReviews of thomsondairies.com

Where on earth do I start … milk is off from the delivery… tried to say it was because it was sitting for hours.. I explained I’m up with the larks as I work in a hotel so I get my milk in at 5.45am !! Milkshake bottles were not collected and they refused to take them even though they are glass ? So the milkshake is the same as homebargains and the mark up is a sin , was really fed up of stinking milk I finally cancelled and got the rudest woman ever… I just didn’t have the energy to argue with someone that has zero customer service skills. I really really wanted to continue to support this independent company but it’s not even Scottish as all the bottles were dairies from England which it’s fine it’s all UK but don’t mislead us by saying it’s Scottish produce … unless there is a backward system and it’s produced up here but bottled in England 😬

Customer service has a lot to be desired. Sour milk with 5 days left on the date. Even though the milk was refrigerated 20mins after delivery Their answer buy a cool bag. Delivered in a unchilled transit. Thought it was funny how the bottles had Lanchester Dairys England. Was told their recycled bottles. But then noticed Lanchester Dairys stamped on the foil lid. Looks very suspect that a Scottish company is either. A.. Using a company in England to bottle plus their milk. B.. Transporting their milk to a bottling plant in England. Either way is unacceptable. Closed my account and paid my last bill. Give serious thought before using as I wish I'd read reviews first. My brother uses a company in Perth, and from the top to the middle to the bottom of the bottle has their logo and print all over it. Unlike Thompsons who have Lanchester England strapped all over it.

We have used them for 4 weeks via the Aberdeen branch , every week something was not delivered. When you phone them you get the home centre who say the right things but nothing happens .Cancelled our order as the last thing you need is an unreliable milk delivery.

Avoid these people like the plague. Cold called to our door offering a delivery service two weeks ago. First week, they delivered the milk but not the bottle caps they promised. This week they didn’t even deliver the milk. Attitude when we phoned to ask why was not good. Cancelled order. Cowboys (no pun intended.)

We have loved getting our milk delivery for the last six months. However only recently have we been having issues. The driver arrives at 1.30am, despite being told when agreeing to the deliveries, that milk would be delivered between 3-7am. This has resulted in our milk being warm when we wake up at 6am. Also this week, we recieved bottles that had two caps with different Use By dates. The cap underneath was labelled two days earlier than the cap on top, making it look like the milk had a longer Use By date. I emailed and did not recieve a satisfactory response so phoned up to cancel. The customer services team were so rude and the woman could not get off the phone quick enough to me. She told me to stop my milk getting warm by "buying a cool bag". Why should I have to fork out for a cool bag when they could just deliver at the time they said they would? Will not be using this company again and have moved to another milk delivery company.

Been a cust now for a few weeks .Excellent service all round and brilliant products 100% happy

AVOID. If i could give them zero stars i would. Was not happy with milk being delivered at 2am especially as it had been a point i had made when I agreed to order from a sales person at my door so phoned to cancel this did not happen so phoned again the following week to cancel was told they were new in our area and deliveries going forward would be later this was not true so phoned again to cancel. I then discovered that they had forgotten to tell me that there was a £1.00 delivery charge a week so if you only wanted two pints of milk the cost is £2.88. Why would anyone pay for delivery when there is another company who do free delivery. I just wonder how many other people they have sold milk to and not given them all the information I know one of my neighbours also wasn't told. .

Yesterday I was horrified to find my usual delivery from Thomson Dairies had been stolen. The whole basket lifted. After a quick phone call to Thomson's the staff quickly organised a replacement delivery at no extra cost. Excellent service.