Thomson DairiesReviews of thomsondairies.com

Could have been 5 stars We had been receiving deliveries from Thomson for quite a couple of years with no issue whatsoever. However, due to rising costs and dietary requirement changes we decided to cancel. It took repeated phonecalls for me to actually get someone to process this. I would be told I would get calls back and never did. So, today I was finally able to. Having read other reviews about problems with cancellations I requested a confirmation email after I paid the outstanding balance but was told no, the phone call was recorded that was enough. I have taken a screenshot of when I made the call just in case particularly as after the call I realised my name/address/customer number was never asked for only my postcode...feels a tad unprofessional and not sure I trust the system. Overall, Thomson seem very nice when you're getting deliveries but after my experience today I would not return as a customer in the future.

I asked for clarification on why I hadn’t had a delivery on Friday- usually if doubling up for a holiday there is usually an email mentioning this- I didn’t see an email like this. Have now had to go to shops for milk and don’t know if I’m going to get double tomorrow? The email response was not helpful. Just stated my delivery is due tomorrow- I know this but don’t know if it’s a normal delivery or a double one- makes a difference for me when planning my shopping- so quite annoying to get a response that doesn’t help.

Been a customer for nearly five years And the last 8 weeks is been nothing short of ridiculous. There’s an instruction on my order to place the milk and eggs under the box provided The driver obviously can’t read or really doesn’t care. As after several emails to show that the birds have eaten the eggs due to them not being covered and still being charged I may add. Apparently they’ve spoken with the driver on several occasions and his manager. Complete waste off time !!! This morning I get up and the birds have been at the milk I phone to complain yet again only to be told it was only the eggs that were to be covered and they weren’t aware that the milk needed covering too and that I should have made them aware off that. I did explain that had been the procedure for the last five years and there’s been no issues. Phoned in later and spoke with A Manager (John ) who told me that the instructions were to put my order under the box provided… So 8 weeks in I’ve had 12 eggs out of 48 and been reimbursed for 12 You’d think after 8 weeks it’d be rectified!!! Sadly not Order now cancelled really disappointed in your customer service guys especially for a long term customer

Good milk and reliable deliveries but check your statements. I have been with them for 18 months and I pay by direct debit but am regularly (50% of the time) overcharged. They always refund me but I am fed up complaining and get broken promises.

The milk delivery was great, very handy and there every morning I was very pleased. I wasn't pleased however with the additional charges I wasn't informed of. First of all there is an extra charge of £1 per bottle which is meant to be refunded when the empty bottle is returned, but in my case wasn't so I had to request it. Secondly there is an additional £1 delivery ontop of the cost of the milk, which I wasn't informed of by the door salesman. I wouldn't mind had I known upfront. I was also told by the door sales guy that I had to sign up through him and can't do it online and later found you can join online so felt mislead here too. It was only when I had my online account set up I realised all these extra costs and I would have stayed with them had I not felt like I had been deceived. As it is I need more milk and at £12.85 a week I can't justify it when it costs me £4.50 at the shops.