Thomson DairiesReviews of thomsondairies.com

The 2 gentleman i have spoke with John and Kyle are every helpful indeed love there milk and milkshakes amazing

I have been using Thompson Dairies for well over a year now. Only been two occasions where something went wrong, both times thier customer service team corrected it straight away. Other than that, there has been no issues, especially throughout the pandemic. Tracey in thier customer service team was very nice and very understanding of the situations

Lynn was very helpful with my query.

It's great to get doorstep deliveries of milk, butter, eggs and oat milk. Very impressed with the service and very easy to change my order.

Oat milk was off on number of occasions, which tells me the bottle cleaning is dodgy as oat milk doesn't even need refrigeration. Customer service was really good just the finished product was off 😔 To respond to their reply, well what explanation can you offer for the numerous off oat milks we opened on the very morning of delivery??

Sadly on more than one occasion I’ve written to them about sour milk even on the day of delivery. I thought maybe it was me so started putting a cooler bag out too. Still milk is arriving sour. Their only reply has been “sorry you’re thinking of cancelling your order” no sorry won’t happen again or what can we do/suggest to rectify the problem. I don’t think it’s helped by the fact that I’m here in Inverness and the milk is coming from a Lancaster dairy. So much for lowering your carbon footprint and paying a premium for GLASS bottles to be delivered to your door from LOCAL dairies 🤔

Well what can I say worst company out there owe me money for a delivery I never got. Been waiting 2 weeks and still nothing. Put a post on Facebook and it was removed they have since blocked me. After more communication and false promises of my refund still nothing to get and email to ask if I will be removing this review prior to refund my answer is no. Have been given the run around long enough so this review will be staying

Only took delivery twice. Both times the milk was off when I opened it. I ended up going to the shop for milk which is what we were trying to get away from. Had to cancel my order as I was paying to tip the milk down the sink. When they say they are local I think you need to decide how local they are to your area. Although the milk is delivered to your door I think it has done more miles than you think.