Thomson DairiesReviews of thomsondairies.com

I signed up for a bi-weekly milk delivery in February when I moved to a new build. It was quick and easy to set up my account over the phone and online. Direct debit once a week. Milk is delicious and fresh. But with the cost of living crisis, I've had to cancel the delivery - which I feel terrible about, and I will be getting my delivery reinstated as soon as I'm able - and when I called up to cancel my delivery, the customer service was excellent, and understanding of the situation. I will 100% be returning to Thomson Dairies as a customer as soon as I can.

I needed to pause my deliveries and Thomson's responded quickly and efficiently as always. Tracy was very easy to communicate with and another job was ticked off the list without any fuss.

Great service for nearly a year. Never had a problem. Always friendly service until I tried to cancel. I always got a quick response by email but nobody replied when I sent two cancellation emails. Then I phoned up and a young man was outright unfriendly and mocked me for my reason to cancel! He tried to sell me a milk alternative but I said no thank you and he said that my account was cancelled and hung up. Why must it be such an unpleasant experience to cancel?

I had a query with my order and Tracy dealt with it quickly efficiently and with good humour.

Fresh milk in glass bottles delivered to your door. Really good eggs too. Very easy to amend order online.

Easy to rearrange deliveries make changes etc.

Have been getting our milk and eggs delivered for a couple of years now and very happy with the service we’ve received. Also get a great service from Tracy Mckay. I often need to make last minute changes to our weekly order and she promptly and professionally deals with my email requests. Very polite and cheery. A pleasure to deal with.

excellent service. Products are amazing. delivery is flawless. Could not praise them more.