Thomson DairiesReviews of thomsondairies.com

Cancelled account following the process on the website and didnt receive our final milk order. Have replied to harassing emails for payment multiple times and had no reply. Phones aren’t answered and can’t get in contact.

I emailed 3 times to cancel milk. Finally phoned today to say I had cancelled direct debit. Was told by 2 operators I was being rude. I was simply trying to get the m to listen to what had happened because I had paid all the milk I had ordered. I was told curtly that you can’t cancel by email. How was I meant to know that? No apologies, no sorry for the inconvenience. I was made to feel I was in the wrong. They cut me off once and I had the grace to phone back to make the payment but after more defence, I’m afraid I gave up. Need some staff training here!

Our bank didn't transfer the direct debit over correctly as we switched accounts and we got email after email applying unnecessary charges. We got a £20 charge recently for not answering the phone 😂 Decided to call customer support in attempt to clear the issue and was greeted with one of the worst customer service reps ever who threatened to come to the door, pass to a debt collection agency, didn't care about us as a customer in any way shape or form and decided to hang up the call. Sadly, the service was good when it was good, but the hidden charges and poor customer service has meant we won't be continuing, nor will 3 of our neighbours. To cancel you need to CALL between 9-4:30 only when you call, they never answer, so how can you cancel?! In this day and age when people are stretched, busy and struggling for a time, a more practical customer service process would make sense, sadly, this is a bullying tactic that will upset many. Poor.

Before you use this company refer to their terms of cancellation hidden deep in the FAQ of their website. They are impossible to get by phone, they ignore emails and create bogus charges on cancellation. Avoid this company.

In response to your reply to my review.NO YOUR CANCELLATION PROCESS IS NOT EASY TO FIND ON THE WEBSITE . There are a lot of others in here who have the same issues , so make the link easy to find .Also , why did you not at least reply to my 3 emails and advise that you only accept cancellations by phoning you ?

Be wary if you are looking to cancel. They are very difficult to reach by phone, I got no response from them to my emails, even though their automated message says to email. Once I did reach them by phone, I was told that they won't cancel over email. This isn't obvious from their website (it is tucked away in the last question in the FAQ section). Not a good experience, and I would warn anyone trying to cancel to be wary of this. I would not recommend this company or use them again after this experience. EDIT: The money owed in the response below was the £3.45 for one delivery of milk, that had been sent by the company weeks after I had emailed to ask to cancel weeks previously, and had had no response to the email. Please just be careful if you try to cancel that it must be by phone, or they will not deal with it.

What a terrible service. I called to cancel my order (milk arriving late and left out in sun) and I was told that someone would call me back to finalise. No one did so I cancelled my direct debit (just as well as I was being charged for no milk). I then receive notification of a charge followed by a threatening email saying people would show up at my door if I didn't pay. So much for supporting local, think I will get my milk from asda.

DON'T! They never deliver stuff, they charge you anyways, then you cancel it and they come up with extra charges for stuff that you never got!