Thomson DairiesReviews of thomsondairies.com

Quick service.

Kind friendly team working behind the scenes to make our lives easier with doorstep deliveries.

Great service love getting my glass milk bottles delivered. Started during lockdown on my son's recommendation as he gets his milk delivered from Thomsons also. Milk tastes fresher than supermarket plastic cartons. Thanks for great service and to the early morning delivery . Web site also easy to use for any changes I need to make.

Left cancelling my milk until last minute but Tracy sorted it out with no problem and very quickly. Thanks Tracy!

**Wanted to give zero stars, but unable to!!!** As a new customer, while setting up my account, I was contacted at home by 'Chris' he took all my personal and bank details, in order to set up my direct debit!... All good so far, until he was encouraging me to purchase items I really didn't need or want (bottle tips and a bottle holder, which arrived broken may I add)... Then before even receiving my first order, Chris TOLD me to come here and rate him 5 stars!!!... Well, even though I gave my bank details in order to set up a direct debit, everytime I've tried to add to my order, it says I've met my credit limit!!!.... Having called the company minutes ago, I was told,I still have an outstanding balance, even though I have proof of all payments being made, yet the girl I spoke to less than 5 minutes ago, said I owed them money!!!!.... I've requested my account be closed completely... Any money I owe to them (if at all) shall be paid forthwith,in order to distance myself from this so called company!!! In addition, the milk does not last long,even though I only order skimmed!!!... When taking my washed and cleaned empty bottles to our doorstep, my delivery was already there!!!! Absolutely vile and a waste of my money, when you consider the hot weather we've experienced!!! So Chris, here is the review you asked for!!!! P.S... PLEASE stop calling our landline, my Mother suffers from Dementia and gets frightened and upset by your constant calls!!!.. I am yet again being harassed by this so called company, who have also blocked me from commenting on their Facebook page and are trying to prevent me from leaving a review ANYWHERE!!!... A definite sign of guilt!!!... As for the response below, that came after they had complained and TRIED to have me remove CHRUS from my TRUTHFUL reveiw!!!... How do you go from being told, your account would be charged by direct debit in the 15th of each month, to then be charged every few days??? For which I have solid proof!!!!... So I shall post here EXACTLY what I wrote in their FB page!!! You can block me on all platforms, but, the truth remains... You are an absolute disgrace of a so called company/dairy!!! Continue to lie about me and other former customer's, because we dare to speak the TRUTH!!!... You continue to deceive your poor customers who are victims of your stale, out of date products, that you cover up by changing the use by dates!!! Customer service??? HA! Completely non existant!!!... As I said, you respond to negative reviews by lying!!! You replied to my review on Trustpilot by saying my account was restricted as I had insufficient funds in my bank account, when you were taking YET another direct debit from me.... The SIXTH in the first month of me signing up!!!... I was told the DD would be taken on the 15th of the month, so why have you (and still continue) to take funds from my bank account??? In signing up, CHRIS (YES, CHRIS!!! You know, the name you asked Trustpilot to remove from my review, which I didn't!!!) Called my landline and straight off the bat, demanded my bank details!!! He then bullied me into buying the 're-unable bottle tops AND a bottle holder (which was broken when it arrived)... CHRIS pressured me into buying things I did not need or want!!! Both myself and my Mother are housebound, due to health conditions, so I thought having our dairy products delivered would be a great help, but between CHRIS'S bully boy tactics AND out of date milk/yoghurt and more AND being TOLD to give a 5 star review on Trustpilot before even receiving our first delivery, I knew I'd done the wrong thing and therefore found another dairy who delivers here!!! Best move I made!!! I now receive FRESH products at an acceptable time and NOT at midnight when you've delivered to us!!!! In the heat we've experienced, your already out of date products, were left on our doorstep for 7 hours or more!!! I know for a fact, you will delete this message and block me from your page, but you cannot control me like you think!!!... I shall continue to write TRUTHFUL reviews on every platform and will do so over and over!!!I Things are hard enough for families these days, so for you to take advantage, charge over the odds for stale products, is an absolute disgrace!!! I have saved a copy of this message as I know it will be removed imminently, but be assured, I WILL continue to post everywhere!!! Shame on you!!!!!!!!! THOMSON DAIRIES, PLEASE, DO NOT RESPOND TO THIS NEW INFORMATION!!!... IF YOU DO, IT SHALL ONLY ENCOURAGE ME TO PRICEED WITH A LAWSUIT!!!... ALTHOUGH, MYSELF AND OTHER FORMER CUSTOMERS ARE IN DISCUSSION ABOUT DOING SO, THEREFORE IT WILL NOT GO IN YOUR FAVOUR!!!!!!

Always a super quick response from all of the team, especially Tracy, who is very friendly and processes requests quickly.

Had a chat with Tracy in the office to sort out a wee issue. She called me and assured me the issue would be sorted quickly. Great customer service!

Spoke with Nicola Campbell as I had been overcharged, sorted within a minute of calling. Was also going to cancel my order permanently as it seemed very expensive, again this was sorted promptly and I’m delighted I’m still having my milk delivered. Nicola was great thanks Nicola 😃